The UPS Store — Local services in Bainbridge Island

Rude, sullen, unhelpful and lousy customer service. I went in to have a an item packaged and shipped as a return for my mother who lives on Bainbridge Island. The male clerk started as sullen and went downhill from there. He was snarky and when asked about the "from" address on the shipping receipt that was not my mothers he became even more snarky. He kept telling me that the shipping label is theirs but the receipt he showed me was my home address, not my mothers. I was thoroughly confused and instead of being helpful he yells at me I don't have to show you anything, I know. I explained that I don't and wanted to see the actual shipping label....he stormed off mumbling and cussing and saying how stupid I was. I quipped, Hey, what about some customer service?

Their store manager got involed and she was even ruder than he was

Needless to say I cancelled the transaction and will take my busines to FedEx or anywhere but here. Who needs such nasty rudeness. They clearly don't know who the...

After visiting this location a number of times, my last experience will make my most recent visit my last one at this store. This store is poorly managed, has marginal and unfriendly customer service, and always looks in disarray and unprofessional with boxes and junk everywhere. It makes you wonder how they treat your packages that may contain delicate items. I have had one package shipped from this store damaged in transit. I was told I couldn't ship a recent parcel because the box had beer labeling on the outside, even though there was no alcohol inside and the box was certified for shipping heavy items. I had previously shipped a similarly marked box at this location without any problems. Every time I have gone to this store I feel like the attitude is one of them doing me a favor. I would recommend taking your UPS shipments to Poulsbo. The store is staffed with very friendly, helpful, and...

Poor notary service. My husband called today and inquired about notary availability. He was told the notary’s hours were 12-4pm. I came in around 1pm, waited in line, and was then told the notary was in the middle of a phone call and then had some “fingerprinting” to do. I was told it would be a half hour wait at least. I opted to go home and came back at 3:15pm. I was told that the notary was now on his lunch break, which would mean a half hour wait again. I fully understand everyone needs a lunch break but the bottom line was that the notary wasn’t available twice in his stated working hours. If there is a lunch hour, that should have been communicated earlier. So, if you need notary services,...