CollegiateLuxe HBCU Store — Local services in Baltimore

My experience at the Baltimore location has nothing to do with a quality of the products that they sell and more of the poor customer service. I called this location to verify that they sold clothing for a particular school and the person that I spoke with told me that they in fact, carried clothing for the school that I was inquiring about. I called the store before going because I live 40 minutes away and I did not want to make that drive if they didn’t have what I was looking for. So I get to the store and I was informed that they do not carry any clothing for the school that I called and specifically asked if they had. I then tell the gentleman that someone told me over the phone that they did have clothing for the school that I was looking for in store and he proceeds to tell me that I should’ve just ordered from the website. The fact that he was so dismissive of a customer wanting to make a purchase in store and possibly try on some clothing to ensure that they get the correct size baffles me. A mistake could’ve been made and the person that I spoke with over the phone probably didn’t know that they did not carry clothing from the school that I was looking for. That’s fair. Never mind the fact that I had to drive an hour and 20 minutes there and back home or the fact that I had to pay for parking. I’m just very disappointed at how I...

My family and I were on a staycation and decided to take a day trip to the Baltimore Harbor recently from Northern Virginia to visit the harbor but mainly to go to the CollegiateLuxe HBCU store to spend money on some HBCU gear of my alma mater. The store was nice and plentiful of HBCU gear, I was extremely disappointed to find out that they didn't have my size in many of the items from my alma mater HBCU (2XL or XXL). I mainly wanted to purchase T-shirts but there were none in my size. Spoke with an employee and they stated that a lot of the sizes and more variety of items are on their website. The staff member didn't even make the effort to seek the size I was looking for in the store. I was extremely disappointed that they would not ensure stock of all sizes of the variety of items stocked in the store. In my eyes, it was a wasted trip, and they let money just walk out the door. I did visit the website, but they don't have T-shirt options at all (for men) especially in my size. I'm better off ordering from my alma mater HBCU's bookstore website. I was trying to support a Black owned store, but they were not willing to support my desire to buy HBCU gear from them in the store. Total...

Great quality, horrible customer service. I ordered 2 shirts from them and paid for expedited shipping. When the shirts didn’t arrive on time, I emailed them asking for an update on the order. I got no response. A few days later I received a call stating that they were at homecoming and I could come pick up one of the shirts. First problem is they assumed I was going to homecoming. Second problem is they only had half of my order. Luckily for them I decide to go to homecoming. I pick up the shirt and I’m told the other half of the order would be shipped on Monday when they got back to the store. Monday came and went. No shipping notification. I have emailed, messaged, called, and text every week for over a month! No response. I had a friend go over to the store to see what was going on. A month later they finally tell her they still don’t have the rest of my order. Why not respond and say that?! So I just cancel it at this point. I don’t even want anything else. After all this time I finally received a refund notification for the shirt and the expedited shipping. I wish I had read the reviews before ordering. Definitely only a place to order from in person at...