Hyatt Regency Baltimore Inner Harbor — Hotel in Baltimore

So disappointed with our first Hyatt experience. Definitely NOT a 4-star hotel experience. Do not recommend. Will definitely be trying one of the other convention area hotels next time.

PROS Staff: most of the front desk staff, the valet staff, the Market staff and most of the Bistro 300 staff were super friendly and helpful.

Location: Great location to be near the convention center and the harbor for sightseeing, shopping and dining. Parking was $32 for self parking but was nice to have it next to the building. There was also an overhead walkway to the convention center so you didn't have to go down to the street.

For being in a busy street, soundproofing was decent. You could only hear the loudest of vehicles. We were also on the 5th floor so was impressed with the minimal noise being so close. Also, our room was right near the multi level, very loud lobby and couldn't hear any of that at all.

Elevators were super fast and you didn't have to wait long for one.

We had breakfast in the Bistro Sunday morning. Staff was great though we were almost done with our meals when we were finally able to ask for drinks. Omelet station chef was wonderful to chat with. Food was pretty basic. Eggs were not fresh, but boxed eggs. Even at the omelet station. They had pancakes, bacon, sausage, hashbrowns, fruit salad and pastries. Oh and bread with a toaster. They only had abuffet, no menu. Cost was comparable for the area at $23 a person. Auto grat was added for a 2-top, which was odd.

CONS #1 the beds are ROCK HARD. We were there for my daughter's volleyball tournament and we both had to deal with major back pain all weekend due to the beds. Worse for her as she was playing though my old bones weren't happy, made standing difficult. We go to lots of tournaments and stay at lots of hotels. I am 100% certain this was due to the beds. It felt like you were laying on a blanket on a stone slab. Pillows were extremely flat as well. Bed comforter is a necessity when traveling so my star rating for hotels lie greatly on this.

#2 Staff A certain staff member in the Bistro was extremely rude. We came in for dinner at 9:55. A waiter told us to grab menus and pick a seat, which we did. We sat for quite some time. Around 10:10 a different waiter finally came over and snatched the menus off the table (including the drink menu I was in the middle of reading) without a word and came back with Late Night menus and said "These". That was it. He then left so quickly I couldn't ask what just happened. He didn't come back for another 5 mins. Wasn't pleasant on his return so we just left and ordered local delivery.

After the first night on the terrible beds, I went to the front desk to see if all rooms had the same beds and was told yes. They offered to send up a couple comforters for us to lay on to see if that would help. They were never delivered. So a second night of no sleep filled with another day of pain. Not that I think they wouldn't have helped too much.

Oh and don’t expect a hot shower. Water was just below Luke warm. Kind of chilly. Odd because sink got really hot.

Smaller issues but expected better for the cost and it being a 4-star Hyatt: Bedding was in poor shape. Blankets were torn up Market sold cereal but no milk there are night lights that go on and off on the side of the beds with motion. Ours went on and off all night. I guess when the sheet filters by it turns them in. Then in day 2 they went on and wouldn't turn off so we had bright lights on blinding you when you sleep on your side. Phone in the room didn't work. Ok well it would ring in but the handset was broken/dead. Flushing the toilet is extremely loud so expect to wake up your roomies or neighbors at night when you potty. Toilet is extremely low sitting. My knees were practically in my ears (I'm 5'10"). Oh and you can't reach to flush the toilet without moving the toilet seat out of the way. So you have to keep touching that. Elevators smelled like stale alcohol or weed, almost every time we were in...

Spent 4 days here while attending a conference at the convention center. From check in to check out, the experience was absolutely terrible.

Check-in took nearly 45 minutes because the employee working the desk could not get her computer working. Meanwhile, 4 other people were checked in by somebody else just fine. The card reader kept “declining” my incidentals charges even though I had record from my bank showing that BOTH $200 charges were processed. Two managers were “investigating” the issue and eventually let us check in after I refused to let them charge my card a third time for another $200. (I was compensated with $100 to use, which would have been fine if a single meal worth $40 anywhere else wasn’t $100 at their Bistro 300 restaurant.)

We were given room 508, probably as punishment for being annoyed at the lengthy checkin process and not sitting by smiling and giving them $600 for having a broken credit card reader. If you are given room 508 IMMEDIATELY REQUEST ANOTHER ROOM. Paid extra for “harbor views” but all I got that low to the ground was a view of the roof of the shady mall across the street and a very loud street that will keep you up all night.

The bathroom handle was broken off, so you can’t tell which way to turn the handle for hot or cold water. There was no body wash in the canister in the shower so I tried using the phone to call down to the lobby and the phone didn’t work - have a busy signal no matter what number I called. When I used my cell phone to dial downstairs I was put on hold for 20 minutes before I spoke to a human. It took nearly 2 hours for the body wash ordeal to be situated.

The next morning I tried making coffee and the coffee pot only spat out cold water. Again called downstairs and was told they would put a maintenance request in….a half hour later I ask a housekeeper about it and she said she’d ask for me. Another half hour and I call downstairs (again from my personal phone) and they tell me to go downstairs to the Marker and they’d comp my coffee. Again 2 hours later after I missed a session of my conference waiting on a new coffee maker, one was delivered.

I go back to my room that evening and see housekeeping also left me “fresh” towels. Two of the folded towels were all covered in a blue gel, like toothpaste or shaving cream.

By the weekend, a kid’s dance or cheer competition was happening inside the hotel. They blocked off the doorway to the skyway leading to the convention for this cheer event, meaning anybody attending the conference had to walk around the block in the pouring rain. This cheer thing meant there were literally hundreds of kids running around the hotel, jumping, shouting, being absolute nuisances the entire time. The hotel can’t really control other guests so I don’t fault them on that, but I DO fault them on the Saturday evening event they allowed to run well into the night. I had a 6am flight and this event they had ran until 11pm. It was SO LOUD! The event was just 2 floors down and I could hear kids shouting and screaming.

And when I couldn’t sleep, I got up to go to the bathroom. I flicked on the lights and a German cockroach was exploring, maybe also unable to sleep because of the noise of the cheer competition downstairs. I watched it go down the shower drain and obviously couldn’t sleep the rest of the night.

Basically, this is the worst Hyatt experience I’ve ever had and one of the worst hotel experiences I have ever had. I won’t ever stay at a Hyatt again. This hotel made me very much dislike...

TL/DR this hotel is a massive bastion of wasted potential & cut corners not worth the cost of the rooms and amenities, dying for a makeover that doesn't appear to be coming. I have stayed at two and three-star hotels that made this alleged four-star look like a roadside shack.

I arrived to my room to find hair & a dirty sock on the floor, which was a bad start. The bathroom had no fan, and therefore smelled like mildew and had black mold flecks on the ceiling; there was a massive crack in the sink. Every outlet, light switch, and smoke detector was yellowed with age, and the outlets were so abused that only three of the ten present could actually hold onto a plug without it falling back out. The clock was two hours fast and seemingly could not be reset. The AC did not function at all no matter what we put into the thermostat, leaving the room at around 72 at the coolest. The free internet was truly abysmal, the worst I've seen since the landline at my rural childhood home corroded twenty years ago, and the paid meeting internet we were reluctantly given the password to only a fraction of a Mb/s better.

The halls of the hotel were dimly lit by dozens of lamps, every single one of which was crooked, stained, or missing, and lined with beat-up picture frames that had been hung by someone clearly unfamiliar with the concept of a bubble level. The signs for the Pisces restaurant, which AFAIK has been out of business for years, were still present everywhere. Almost every elevator sported exposed electronics and barely-functional key card hubs, and the floor of one creaked ominously when standing at the center. Every single door & doorway was chipped, scratched, and/or painted with blotches of poorly color-matched paint. Every window and the glass in the elevators were scratched and/or filthy, longing for a scrub. Food and drink at the hotel were aggressively expensive and there were no vending machines to squeak by on cheap snacks, only a price-gouged market that closed after dark. The rotating door at the entrance was roped off for reasons unknown, forcing all guests to go through the painfully slow and skinny handicap doors on the sides.

Now, I was here for the Animal Behavior Conference 2025. One of the conference rooms had two massive pillars in it, so that a third of the seats could not see the front of the room, which really put a damper on presentations. Another room was closed due to a severe leak that, for the entire duration of our conference, poured water over electrical outlets in the exposed ceiling (fire/electrocution hazard anyone?), onto a ruined electric room sign, into a flooded laundry cart. Audio quality in the constellation ballroom was terrible. The atrium, while quite nice looking, was all glass, which focused the sun onto guests below like ants under a magnifying glass and made the temperature nearly equal to outdoors.

There were some positives - the staff were all kind and courteous, the pool was clean and a perfect temp, and the view from the pool patio was gorgeous. I enjoyed the water and lemonade on tap in the lobby. The bartender on the rooftop was great. The beds were comfortable. But that is about all I enjoyed. Considering rooms start at 200 a night and go quickly up from there, I will not be returning and cannot recommend staying here at all unless Hyatt gives this dilapidated, sloppy location a serious makeover, after which it might deserve the four star hotel status it sports. Right now it's a...