Lush Cosmetics Mall of Louisiana — Local services in Baton Rouge

I’ve come to this store for a couple of years now and am always greeted by kind staff and great products. I live relatively far from the store so anytime I’m in town I make a big trip to the store. I came in with my brother and we were stared down by an older, blonde employee without any his or welcomes. I didn’t think much of it but noticed she was following us all around the store very closely and giving us a glare. She would kindly say hi to anyone walking into the store then go back to following my brother and I. It made me extremely uncomfortable and I started to put back all the products I had in my basket. Then, as soon as my friend walked in the woman kindly said hi to her then noticed my friend walk over towards us and changed her “friendly” demeanor. I got fed up and put my basket back and walked out. I’m not sure what the deal was but I was very uncomfortable and disappointed in...

I am a new lush customer, the first time I tried the store was in San Diego. The service there was phenomenal: immediately upon walking in I was greeted and helped, the staff even applied the products I wanted to try to my hands! She literally washed my hands, dried them off, and applied lotion. I was blown away, and became a life long lush shopper right then. Unfortunately, at this location I did not get the same caliber of service. I was greeted but no one inquired if I needed assistance, I had to go up to the counter and ask. And though staff attitude was more than pleasant, I still did not receive nearly the level of customer service that I had come to the conclusion was ubiquitous at all Lush locations. :( Of course the product was great, but compared to other Lush stores this one has customer service...

We had the BEST experience at Lush thanks to Iggy and the amazing team! We brought a group of girls in as part of a birthday scavenger hunt, and Iggy made it unforgettable. He welcomed a crowd of very excited, loud girls with so much patience and joy, gave them facials, and even did hand massages.

The way he engaged with the girls and made them feel special was above and beyond — he turned a simple stop into the highlight of the entire birthday celebration. 💖

A huge thank you to Iggy and the Lush team for being so gracious and making this such a memorable, one-of-a-kind experience. We’ll be talking about it for a long time, and we will...