Marble Slab Creamery — Restaurant in Baton Rouge

Horrible!! I made my daughter and I an order and as they were fixing it I went to the cashier and paid for our 2 shakes. While waiting, the cashier walked away to serve others and a guy walked up to the register and told me that I need to pay when I told him I paid already. Then the other man gave me the shakes, I grabbed 2 straws and I handed my daughter her shake and we walked away. Not knowing that one of the men went around the corner and took her drink away and told her she has to pay and walked back behind the counter with the drink that we already paid for. Not knowing what was going on because I walked to a garbage can to throw away the straw paper and that's when she ran to me telling me they took her drink because they claim we didn't pay. I walked back to the counter and had to argue with them that I paid and when the woman who had taken my money walked up they questioned her if I paid her and she was looking just as confused said yes and they gave us the drink back. That was uncalled for and very rude and accusing me of stealing. If a person is at the register, they need to stay at...

I had a disappointing experience when ordering with two kids. I asked for small ice creams in cones, but only after paying was I told they do not offer smalls in cones and that the kids were given the largest size instead. That should have been made clear when I ordered, not after the fact.

On top of that, the employee who prepared the cones did not speak to me at all, only to the cashier, which made the whole interaction feel impersonal. Most frustrating for the kids was that they did not even get a chance to choose their mix ins. The ice cream was just scooped straight into the cones without asking them anything.

I also ordered a scoop of cake batter for myself, and it honestly had no flavor. It tasted like nothing. The whole experience felt rushed and underwhelming. The ice cream was below average, and the service really missed the mark. For a place that is supposed to be fun and customizable, this visit fell flat. I hope they improve their communication and customer interaction, especially...

Stopped by yesterday and ordered a Butterfinger Milkshake. The initial contact with the young man working at that time was very minimal. No greeting or anything. Not ignored or rude, just no real effort to greet or address a customer either. That seems to be the norm everywhere nowadays though.

I addressed him and asked if they can make a BF Milkshake to which he answered a simple “yes”. I requested him to do so and he promptly went to work on it.

The price is a bit high ($7.99 for a regular), but once he finished in just a few minutes, I paid and received my shake, again with very little interaction from the employee. The shake itself was fantastic. So quality of product is definitely 4-5 stars. However, the service lacks a little bit. That is to say the service from this particular young man is right on par with todays norms from this working generation, but that doesn’t really make it ok or acceptable. Still, I enjoyed my delicious Butterfinger...