Charleys Cheesesteaks — Restaurant in Baton Rouge

My cousin recommended this place because the food was allegedly good. Well I went with her today and NEVER AGAIN she felt the same exact way. Horrible customer service I would’ve asked for a refund if the line wasn’t so long. We already waited a long time before receiving our food, the guy was super rude, impatient, horrible multitasking skills, and ignorant. While I was paying he walked off, didn’t ask if I wanted a receipt or anything. Not only that but the minute my cuzzin and I made it to the end all of a sudden he wanted to take orders. Not just a few orders either more like the entire rest of the long line and I am not exaggerating. Mind you our food is just sitting there getting cold, finally gets to us and treated us as if we were difficult customers or something. Once we get our food he basically almost chucks it on the counter at us. Never said have a nice day, sorry for the wait or anything. My cousin asked for a bag and he definitely chucked it at her. See this is what you call, if you don’t like your job find a new one. Not only that but he acted as if they were the only source of food in the entire would. Like seriously, the food didn’t even partially make up for his attitude, and it was so bad we didn’t even have an appetite for the food. We were super nice and simple but that didn’t work. We have a funeral to attend in two days and he made us feel a lot worse then we already felt. Thanks Kelvin you outdid yourself with your horrible...

I ordered food at 230 and paid for food from in the mall of louisiana 9/8/2. The young man preparing the food I noticed that he kept adjusting his mask using his full hand then touching food i had him just box my food without any condiments no lettuce or anything just meet and bread Not wanting caus a seen or anything I had planned on just eat the cost of the sandwich and just enjoy the bacon cheese fries, but I noticed that he used his hands to add the bacon bits I became real angry, and as a part of anger management strategys I just walk off I got food from another establishment in the mall. and returned to work I called the restaurant over 5 times to discuss the issue no answer. I wanted to return the food or simply speak with a manager about just simple awareness of food safety, the refund really wasn't a big deal but I will never spend money where I am not respected. I work hard enough and have enough self love and respect so that I dont have to, and there are many other establishment to choose from the owner / manager is rude and disrespectful he even screamed at me for returning after workto discuss the issue he also told me I couldn't come back to his location ok great thank you for not allowing me to get a Philly cheese sandwich with covid where my thoughts about the issue i also made a call to corporate office bur haven't heard...

If I could give 0 stars, I would. This place is absolutely disgusting and extremely slow. I ordered a Large Turkey Bacon Club and a large fry. First they me a small sandwich and I went back and told them. They pretended to remake my sandwich and handed me back the same sandwich. I went back to get them to remake it and they finally did. But I noticed that the guy cooking is not cleaning the grill in between making sandwiches. Luckily right before he cooked my sandwich, another worker cleaned it before making mine. Whoever owns this place should ashamed and disgusted with themselves. It’s been a while since I’ve been here and wanted to give them a chance. NEVER AGAIN!!! Save your time, save your money. If you want a Philly cheesesteaks, there are better places...