Express — Local services in Beachwood

Very disrespectful employees, omg I couldn’t believe how they were treating me today, Im shopping with my friend who has a credit card and needed to shop and try things on, im sitting on the couch and I see how the employees all are whispering and looking at me, made me feel uncomfortable, and I’m helping my friend find jeans and one of the employees comes up and says excuse me and basically makes me move out of her way while I’m shopping, now when me and my friend checked out im standing behind her in line and I get like 3 different employees passing through me saying excuse me, excuse me, so after a while I just stood there because I see they were being funny, then when I check out the guy employee literally makes me type my email on their computer!!! I didn’t even care about that I was more mad that this one same chick kept walking pass me, you need some better attitude employees because they are definitely not good people to be working there, representing express! I + People pay way to gooood of money there to be disrespected the way they...

The staff is unnecessarily rude here, shop elsewhere. Normally I buy everything online, I shop online here regularly and am an A-List member. I missed the 60 day return window, okay, my bad. But the attitude from the manager was completely unnecessary. The first employee said I can’t return it, but I can exchange it. Second employee said okay, let’s call customer service and get approval to refund. The manager gives me an attitude and tells me that it won’t matter that I’m a regular customer or that I spend thousands there, rolling her eyes at me. Customer service did refund, but she was rude for no reason. I didn’t yell or raise my voice, the only thing I said was I missed the cutoff by 1 day and was willing to exchange it. I also purchased more than I was refunded same day. I guess my business means nothing, so you just lost it. I can spend my money elsewhere and not be...

My typical visit to Express as annual customer is quite average and below, specially in Beachwood location. However, today’s visit I came through twice to make sure I wasn’t dreaming.

The minute I stepped I had been greeted by an elegant smile, swift service in checkout and so calm and appreciative in nature, to paint picture, in my last year visit I purchased 4 suites and wanted garment bag for each, at the time I needed to fight for each and for the hangers and was faced with attitude , on contrary to today, I asked to check price of four items and requested a garment for my dresses, and had received beyond an excellent service and no hassle. Fast and on time. P.S. this was all one person and remainder of staff were friendly too! Shout out to Najih for making it a...