Hollister Co. — Local services in Beachwood

If I could give this store zero stars, I would. I went there in the middle of the day on a Saturday to handle a simple even exchange. I was told that this would require a manager override and that the manager didn't have their card because they had loaned it to someone else. He went ahead and activated a new card for himself, and then informed me that I would have to wait 15 minutes for it to work. And he fully expected that I would have no problem waiting 15 minutes to do a simple return! Absurd. What kind of establishment can't handle an even exchange in less...

Unfriendly and unsafe place to shop. My sister left her phone with credit cards and ID on its case on the reception and return within 10 minutes to find her phone but the staffs denied that they saw anything. They said that there was no camera to check what happened but when the police came, it turned out there was camera in the store but the IT people were not there to check it. This is suspicious and we will never come back to this place or purchase anything from this...

Hollister needs to be upfront about their online return policy. The fact that they have a 30 day return policy is not on the site when you make a purchase nor is it on your online receipt. I tried to return 2 items with a receipt, 3 days past the 30 days and was told no and not offered store credit or anything.

Additionally, Manager at the Beachwood Mall store could use some better customer...