HYPE SNEAKERS & STREETWEAR — Local services in Beachwood

Do NOT shop there- they rip you off!! I bought a Christmas gift with the understanding that I could exchange it for a different pair if she didn't like them. I went back a few days later to exchange them. We didn't find a pair she liked. I asked for a git card and they said I had to go to the Beachwood location for a git card or I could just hold on to them until I found a pair I wanted to buy. I believed him so I didn't worry about a time frame. I just went to Beachwood hype to get a gift card and the owner told me too bad. I can't do an exchange gift card or anything else- I'm basically out the money. I was told the employee that sold me the shoes was giving out wrong information and was fired. They do not stand behind customer service or their employees. I would be very wary about shopping there. I've bought 2 pairs of Yeeseys there in the past..I guess I will be taking my business elsewhere and I would recommend you...

Called up there asking if any of their locations carried the brick 4s or the sb navy 4s and got laughed at and told those are too limited and all sold out, I asked isn’t this a resell store and they made over 60k pairs so me asking if any of the locations currently carried them was somehow hilarious and now it’s kinda funny to me how brokie that sounds when u think about it. I apologize for attempting to do business with yall again, as you can see a I left a positive review at the summit mall location so it’s not me. I’ve spent good money w this franchise and when someone calls to ask if any of the several locations have 1 of 2 shoes it’s easier to just tell them no than try baking them for attempting to buy something besides a General release pair of shoes for 30% above...

Awful awful place. I went to get shoes from there a couple days before Christmas and bought some shoes for my girl that ended up being a little too big. The dude said If you have any problems just come back and we can Refund it. I paid with my card and even got a receipt so I can get my money back. I end up coming back a week or so later with the receipt to possibly switch out the shoes or get my money back and turns out that receipt is only for “in store credit” meaning I can only spend the money I already spent in their store ONLY. If he would have told me this in the first place I would have never bought the shoes and I believe that is extremely unprofessional and rude. He was only interested in making a sale and pocketing money. Do yourself a favor...