Lovisa — Local services in Beachwood

If you want to get the 4th pair of your earrings stolen come here!! Been here 3 times and after the first time I got home and realized I only had 3/4 pairs of earrings I bought from the 4 for $12 deal. I figured I must’ve dropped a pair. About 6 months ago I went back and while the ginger girl was checking me out, I saw she only wrapped three pairs of my earrings instead of 4. I pointed it out and she didn’t even look up at me or say anything, but a man pointed out that she threw a pair of earrings on the floor next to herself and that it looked pretty purposeful. Also, the total came out to over $20 for some reason when I only got the 4 for $12, and she only gave me three pairs of my earrings. I asked her why she did that and she ignored me and put the 4th pair back in the bag and then magically the total went back down to about $13 😂 I realized she was the same one that cashed me out the first time and idk what her goal was but she’s not as smart as she thinks she is lmfao. The third time I watched her throw a girls pair of earrings on the floor just like she did mine, ridiculous. I called beachwood about it but they never got back to me. Praying she’s working next time I...

I really like this store, i Iove the merchandise and the price point! You get decent quality earrings for a great price plus there is always good deals. However, there are some workers that are very very unprofessional…every time I come to the store I feel ignored. One time the staff was eating food directly in the customers face and I had to wait for someone to ring me out. Another time two employees sat at the front of the store where they pierce earrings, was sitting down and was on their phones. Never once looked up at me, spoke to me or asked if I needed help. The other worker had came back from her break and had to ring me out…whoever is the manager at this store, please get your employees to be more...

Love this place!! The selection of jewelry is awesome.. everyone that works here is nice, but I want to mention a young lady named Krystal!! I bought a pair of earrings & they came apart.. I called the store, that's when I spoke with Krystal.. she told me to bring the earrings back for an exchange.. I went back, an of course did not have a hard time selecting another pair!! I am a happy customer, & I highly recommend Lovisa!! I will be back!! Two of my friends shop here, & love...