Crown Trophy — Local services in Beaverton

If I could give 0 stars I honestly would. I walked in super excited to get a beautiful wedding day gift for my sister and her fiancé, engraving her and his name and wedding date on perfume bottles. All excited to get something special personalized. I called making sure they were open, didn't want to drive all the way there and it not be open, she was so rude and super rude in person. I was talking about first seeing how they do their work on a different perfume bottle and such and asked what if they messed it up or I didn't like it or the glass broke/cracked. It’s a Chanel perfume, that isn't cheap. Lady looks at me and goes, “not my problem…that’s not our problem” and laughs. It should be your problem, this is a business you should care if I, as a customer like what I am paying for. Anyways, everyone’s talking about their customer service, it was absolutely garbage in my eyes. That woman clearly wasn't having it and I wasnt either with her attitude. I wanted to leave immediately like she made me quite uncomfortable with how rude and uncaring she was. Yikes guys. That is not how you run a business. If I hadn't had such little time I wouldnt have been forced to continue the wedding gift for my sister. I ended up getting the engraving done on the perfume bottles and guess what…. the date wasn’t even correctly set. I don’t even want to go back to say something cause all I’m sure i’ll hear is “not our problem”. Ur really playing your chances when you go here so don’t do the same mistake I did. They told me the date will be small, but I didn’t think it would be microscopic. I even sent them a picture of what I wanted in another email to make sure and they still messed it up. Welp thanks guys for ruining my sisters wedding gift. i wanted the date to have 09.15.25 and that...

I brought in my deceased father’s Marine Kay-Bar knife to engraved. I told the person at the counter that I wanted the engraving to be positioned in a very specific location. I picked it up today and the engraving was so small, un-even, and at the bottom of the blade. She told me that they couldn’t engrave where I wanted it because it was textured. My issue is this…please call the customer and tell them that their expectations won’t be met and if they want to reconsider the project. They took it upon themselves to ruin a sentimental piece of family history and memorabilia. I took the knife to another engraving place to fix and they said this was shoddy work. The blade will now have to be resurfaced with the...

This shop does great work and has great customer service! I purchased a perpetual plaque here 15 years ago and they have been great each year getting a new matching plate. They even provided an exact replacement one year when someone lost the trophy. I didn't know how things would go this year in the pandemic but we emailed back and forth a few times and they were ready when I brought the plaque in and I was on my way in less than...