Ever since I discovered relax the back three months ago, I have been their loyal customer by purchasing a product from them once every few weeks, for a total of four products. Evidence is attached if you don't believe me. I went in there on Sunday to try out a potential purchase of a fifth product called the inversion table for 20 minutes based on my recent search results through Artificial Intelligence in order to make a wise purchasing decision; however, the sales rep, Alonzo, refused to let me try it out. In the past, they would allow me to use it for 3 to 4 minutes each time; however, that time was not enough for me to make my final purchasing decision. In the past, the representative, Mark, told me a few times that I have a torn ligament or tendon, as if I do not know how the body functions. I repeatedly told him that I have a Bachelors degree in Health Science, and I am a State Qualified Health Care Interpreter. In addition, I told him several times that I do not nor have never done heavy work, such as construction for my occupation, and I am not involved nor have I ever done any type of strenuous activity such as high impact sports. Ask yourself this question. Has anyone of you ever walked into a car dealership to be confronted with a Sales Representative that used pressure sales tactics by saying: "You only have three to four minutes to test drive a car! Otherwise, if you want more time, you must buy it!" From my experience working in retail, they always emphasized the important concept of: "Customer comes first." As a customer, I was highly unsatisfied with my experience with them. This incident and situation reminded me of the famous saying: "The last straw that broke the camels back." They say we are not a rehabilitation location; however, when you go on their website, there is a youtube video, and you will see a lay, Brandi Healy, who is a Retail Special Projects Representative at Relax the Back who states: "A lot of people think of Relax the Back as just a place for pain relief, but really we have been doing recovery for 35 years, and just calling it something different. So we have that expertise, that experience, that authority." Here is another statement by Ernest Benion Jr, Director of retail Sales and Training: "There is nothing really more powerful than seeing somebody walk in your store with pain, and after your time with them for 20 minutes, they walk out without pain." I believe that the human body was designed to be able to be healed of just about anything if treated properly both mentally and physically. I have had neck and back pain for many years. As a result, I have zero tolerance for these types of unethical business practices, ESPECIALLY, in today's high inflation economic...
   Read moreI grew up in a home where my Dad had a bad back injury, but he had this wonderful chair from Relax the Back. Sitting in it brought him immediate relief, it was truly an amazing chair. So, when I recently suffered a severe back injury, I knew right then, that I would have to buy my own chair. I was in such pain, that when leaving the hospital I couldnât sit upright in the car to even make it to the store. But I knew this would be one integral part to my rehabilitation and feeling better again. So I called Relax The Back store in Beaverton. I told them my situation, about not being able to come in, and they worked out a wonderful deal for me. I was able to get the chair I was looking for, and they delivered it to me the next day! The whole experience was seamless and absolutely the easiest part of those painful early days of my injury. Itâs the best money youâll ever spend!
I couldnât be happier with the entire cycle. From dealing with the woman who first took my call, to the salesman who worked out a deal for me, to the guys who brought it into my home the following day. I canât thank...
   Read moreMy girlfriend was in real pain after cuddling the cat too hard l (No I am not kidding) and had been struggling with back pain for a week.
We went in for an inversion table but were showed what we actually needed and walked (and the gf hobbled) away happy.
Not 6 hours later my girlfriend is walking around and feels SO much better. I was empowered with back rub aids so my backrubs could actually penetrate and do some good, and she had some blue curl thingy that aligned her spine.
She then laid down and slept for 14 hours as she had been in too much pain to do otherwise beforehand.
If you have read this far you have wasted valuable time you should have spent driving to this business and buying what you need to return to "functional adult" .
PS I did the math and compared to the time off she would have needed to take, we walked out with a bargain. Missed work is...
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