Shameless people who work in the store cannot make any comments regarding the owners. I have been shopping there for the past two years, and everything was fine. But today, we went to get our usual bread, cottage cheese, and some tea. When we about to pay, one of the cashiers made my wife pay twice saying that the first payment did not go through. Even though it printed a check, she said that the check is from the previous costumer. The system did not say anything about that the payment was declined. We paid the second time and went to my car to drive home, but I decided to check my bank account and noticed that payment went through two times. Went back to the store and told the problem, and here it begins. They called the owner of the store and explained the situation, and my wife came to the store to check if everything is okay or not. Then a lady with a curly hair started to blame my wife, raised her voice and started to teach how to live our lives. I responded and raised my voice what is the problem, why is she doing that. She said I am returning you the second payment in cash (and kind said in a way that we should be grateful for that) and my wife should not press any other buttons on their machine next time in a rude way. I do not give a damn about that extra 30$ that I paid, if you do not know the basic costumer service you better find another job. They were looking at us as like we are trying to scam them for 30$. Zero costumer service and zero tolerance for loyal costumers. At the end, I did not get my 30$ back, and not going to call to my bank for that extra 30$ if that makes you guys rich. If you are doing business in US, you better know the culture and respect it. I called them cheap as they are, and warn other folks to make a note of it. I am not a competitor who owns a similar store nor a hater who seeks any extra attention. Again, cannot make any false comments about the owners since I did not...
Read moreYou will notice most of the negative reviews came since the start of the Russo-Ukrainian war. The employees and owners have no influence over Russian politics and in fact some of them are Ukrainian themselves. Please don't let hotheaded foolishness sway you away from this lovely shop!
Craving foods from the former Soviet union? Maybe you want a cake like your bubbe used to make? Or maybe a whole pound of farmer cheese? This is the place for you! They've got an incredible selection of both fresh deli items, frozen dumplings, and pantry staples from across central and eastern Europe and the Caucasus. The staff are a little curt at times, but not rude; this is a cultural difference! Slavic cultures tend to presume capability, and consider too much chit-chat or handholding to be insulting to the customer. But don't be afraid to ask about different products or request...
Read moreWent into Tanya's European deli because I was curious to see what things they sell at this place. I was amazed how much stuff fit into this little store the ailes are super cramped so be careful not to drop anything when you go through them. I saw so many different types of canned good items that I have never seen before. The employees do speak another language I believe it's Russian so there was a language barrier when I tried speaking to one of the employees. I wanted to buy a slice of cake and I believe she said it was $14 I don't know if she was trying to sell me a whole cake or just a piece but that's an expensive slice if it was just a piece. I tried asking other questions but I don't think she understood and I didn't want to keep going in circles so I just left, but there were unusual things in there I would check it out if...
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