Metro by T-Mobile — Local services in Bedford

I recently had the unfortunate experience of visiting a store with five employees and a manager, and I must say that it was one of the worst customer service encounters I have ever had. From the moment I entered the store, it was evident that the staff had no interest in assisting customers or providing any kind of helpful service.

The employees seemed completely disengaged and uninterested in their work. It was as if they resented the fact that customers were in the store and were inconveniencing them. Whenever I approached an employee with a question or a request for assistance, I was met with indifference and a complete lack of willingness to help.

The body language and attitude of the staff members conveyed a clear message: they did not care about the customers or their needs. It's baffling to me that a store with multiple employees and a manager could have such a pervasive culture of apathy and unhelpfulness.

I left the store feeling incredibly frustrated and disappointed. It's disheartening to encounter such a lack of basic customer service skills, especially when there are plenty of other options available. I certainly won't be returning to this store, and I would strongly advise others to steer clear as well. There are far better establishments out there that value their customers and are willing to provide the assistance they deserve.

Overall, my experience at this store was nothing short of abysmal. The employees and the manager need to seriously evaluate their approach to customer service and make significant improvements if they want to retain any sort of...

A month ago I went to upgrade my J7 to something better/faster. I had 360$ to spend, this Asian lady that worked there talked me into buying the Galaxy A6 for 299$ I told her I wanted a new phone with a new number so I should qualify for the discount. Long story short I told her I was going to test the phone for 7 days and decide if I wanted to keep it or not. I went back 7 days later and told her that I wanted to swap the phone out for the iPhone 6s+ and she told me that I was 30min late. It would have not costed the store anything to swap out the phone, I even had the protected cover still on the phone. I guess the customer comes second when it comes to dealing with Metro. Forgot to add that I have been using metro since 2012 and have never...

I had a very unpleasant experience with a day shift employee who was extremely rude and unprofessional. During my visit, he asked if I was from Mexico or India, which I found inappropriate. Initially, he quoted the price of a phone as $130, but later, after contacting the manager, he changed it to $200. This led to a heated argument, during which he used racist slurs. I would like to speak with the manager or owner about this incident. If necessary, I will report this to ICE to ensure the employee has a valid work permit, as his behavior...