Northern Tool + Equipment — Local services in Bedford

I'm extremely disappointed in Northern Tool service department and management at the Bedford, Tx. location. I dropped off a piece of equipment for their service department. After paying $40 for them to look at it just to tell me the obvious what I had told them was the problem. They said they had to order parts for it, and I was told it shouldn't take long to fix once the parts came in. I was also told they would call me back with a total price for repairs and about when it would be ready. A couple of weeks went by, and I never got any calls or updates. After trying to call a few times and got the run around by some employees, I finally just went down to the store to get answers. I was told the service guy had quit and parts were ordered, and they were going to get another service guy from a nearby store to finish work that was unfinished including mine. One of the managers told me it would be ready by the following Friday. Well guess what, it wasn't and nobody could explain to me what was going on. I let them know of my disappointment, and picked up my equipment that sat untouched for a month. I lost money in my business with that equipment sitting at their service dept.as I left it! Poor...

I purchase from Northern Tool on a regular basis. I ordered a Milwaukee grinder which wasn't in stock in the store on July 8th. They said it would be available for pick up sometime between July 15th and July 26th. After waiting to be notified, I went in to the store on August 4th to check on it. They said it wasn't available yet but I went and looked, and they actually had one available for sale in stock?!! The manager told me that mine had to come from some other inventory source or location and that they would notify me of it's arrival. So I bought the one they had in stock because I needed it. Here it is, August 31st and I haven't heard a word! Oh and by the way, I had to pay for it up front, so I'm out the money and still don't have the grinder. And not one word from the store manager or any other employee. Crickets.......

P.S. I gave it two stars because I have had some good experiences at this store with employees and managers through the years. I think Northern Tool just needs to update some of their policies...

I wish I could give this store ZERO stars but clearly that's not an option. HORRIBLE CUSTOMER SERVICE. We purchased a chainsaw for over $400 this morning & attempted to return it today and were told their mechanic needs to look at it. SERIOUSLY!!?? We wanted to exchange it for a chainsaw from the SAME BRAND and were told since we had put gas in it, their mechanic had to fix it. How would you ever know if it worked without putting gas in it!? Now, we paid over $400 for something their "mechanic" is going to fix?? I don't think so. The manager, Lisa, was UNBELIEVABLY rude & disrespectful. We will be going back in the morning to deal with THE store manager to see what they plan on doing. I'm not sure how it is considered adequate to sell such an expensive piece of equipment that cannot be returned the same day it was purchased and have someone "fix" it. In addition, there is ZERO notice given of this "policy" until AFTER the purchase is made....