Chromatique Salon — Local services in Bellevue

Chromatique has shown me lack of respect for their clients and an inability to uphold professional business standards. I took my bridal party to Chromatique last week and every single one of us was incorrectly charged in Chromatique's favor, and they refused to correct the charges on most of the accounts. When I contacted Chromatique about the discrepancy they only refunded one of the bridesmaids and refused to refund the other.

Chromatique charged me nearly double the amount I had been previously quoted for my hairstyle ,and I even went in for a trial run on the do! I came in for a hair trial in March and I was told my style is a blow-out and I would be charged $45 for the hairstyle. When I came back on my wedding day I received the exact same hairstyle, but they charged me $95. I was not told of the change in price verbally, nor was I shown it in writing. I was never shown the grand total and it was my understanding I was being charged $45, not $95. I was handed the squarespace app on the tip page where I added the tip, signed the page and handed it back to the man. When I noticed the Salon's mistake after the wedding I contacted them right away.

I spoke to two women on three occasions. The first woman sounded like she didn't believe a word I said. It was frustrating to feel like she didn't give a damn that her business had overcharged my entire wedding party. The second woman, who is their client relations, had the “No” attitude without even listening to my experience. I stated the fact that I had been quoted $45 for the hairstyle on more than one occasion and the Salon had four months to tell me anything different. The client relations told me my hairstyle is considered an up-do and they made a mistake during my trial and I should have been charged more, yet they never followed up or told me of their mistake. They simply slipped the extra charge in, and never showed me on the day of. The hairstyle done is pulled back in two small braids on the crown of my head, and 80% of my hair falls down to my back in curls. It is absolutely not an up do and it took just under an hour to put together.

On the second occasion I spoke to the client relations woman, she again had “no” on her mind before she even heard me speak. She was more interested in speaking to me rather than with me. Once I was able to ask her if she would please listen to my experience (this took several times of patiently asking, then being spoken over) she really didn't have a rebuttal to my sound logic and valid complaint. She just kept saying “its an up do, and that's our up do price, if I did your hair I would have charged you $150”. Its not an up do. And that's not the price I was promised. If I had asked you to do my hair and you said $150, I would have made an informed decision and gone elsewhere. After I stumped her, she said she would call me back in five minutes. She never did. Later she sent an email stating they would not refund me.

Even if they made a mistake and misquoted me the price on every single occasion I was told my hair style would cost $45, and is actually valued at $95, it is an up-standing business practice to honor a price quoted. I asked if they would honor the price promised. She said they could not keep that commitment. I was even willing to meet them in the middle and take half of my refund since I signed the squarespace without seeing the extra charges, and that was my fault. They still refused to accept any ownership of their fault or lack of business practice competency even though, because of this instance with me, they have started using forms with clients so that they can't be misquoted again, which clearly shows that the know they misquoted me.

The hair and makeup did a nice job. I'm disappointed the owner and client relations are too miserly to maintain honorable business standards. I was planning on making Chromatique my new hair cut place after the wedding, but I will...

I am updating my review based on two recent experiences. Initially, I got my first set of extensions due to hair loss. I visited an "elite" stylist, and the results were fabulous, boosting my confidence as I waited for my hair to regrow. Unfortunately, after undergoing four surgeries this year, I decided to remove the extensions for my last two surgeries. I planned to reinstall them once I recovered, but the elite stylist had reduced hours, making it difficult to book an appointment. I ended up seeing a "junior" stylist for color, which turned out well, but the process took nearly twice as long. She expressed interest in gaining experience with extensions, and I appreciated her personality, so I booked her for the extension reinstallation. However, the color was slightly off, so I had my hair lightened. While I liked the lighter pieces, the process again took nearly twice as long, and I almost missed out on a blow-dry and style both times because she ran out of time and had to delegate the task to someone else. My main issues were the time spent in the chair and the quality of the extension reinstall. They sat much lower than before, despite my instructions, and one piece was sticking out and poorly sewn in. Additionally, there was no final check to ensure the extensions blended with my natural hair, resulting in a noticeable difference between the two. I believe this was due to the stylist running out of time and someone else having to finish the job. I looked ridiculous. Additionally, the junior stylist even tried to sell me more hair, despite my hair being in excellent condition and already being a lot of hair. When I called to have them fixed, I was disappointed with the response time, especially considering the cost and needed to be presentable. Eventually, I was scheduled to see the junior stylist again, even though I requested the elite stylist. I was told the elite stylist wouldn't get paid for the work, which I found unfair. Customer satisfaction should be a priority, especially for loyal clients. I agreed to let the junior stylist fix the extensions under supervision, but they were still not sewn in correctly. She couldn’t be monitored the entire time. There were gaps where my fingers could go through, and the extensions were bulky and unevenly placed. After spending six hours and tipping three times (the stylist and the front desk person for blow drying and curling my hair which should always happen during a visit), I ended up with a subpar outcome and wasted a lot of my time- it was exhausting. Be cautious when choosing a junior stylist and be prepared to spend double the time...

My first experience: Walked in with virgin hair on a Monday, had a consultation for a balayage, stylist bragged about “being fast at this” and turned my hair a copper orange NOTHING like the photos we went over

What is upsetting the most, is She put a temporary color on so when I left the salon it looked dark brown, and NONE of the orange was visible until I washed my hair on Thursday and washed all the temporary color out,

Called immediately after I showered explained the situation, they said I may come in at no charge for an adjustment. Ok, great I understand these things happen, however I’m upset at the fact she put a cover-up temporary color to leave me to find a disaster on Thursday when I washed the color out myself at home

My Second experience when I go back in on Monday: I’m driving to the salon, and 30 minutes before my appointment I see texts saying “we tried calling you and left a voicemail” the lady who messed up my hair, and then was supposed to fix it after I’ve spent a week walking around with orange hair- abruptly leaves 30 minutes before my appointment and they offer me a lady who was LESS certified, than the lady who turned my hair orange I said Absolutely Not. They offer me a more experienced stylist to fix my Orange hair, but they can’t get me in until Wednesday.

My 3rd experience: it’s now been a week and a half I’m going to work and socializing with orange hair Elisha, the stylist who fixed my hair did an amazing job, and was completely apologetic, more-so than the receptionist, or the owner who WILL NOT call me back?

Upon walking around for a week and a half with orange brassy hair, Chromatique proceeds to charge me DOUBLE to get it fixed, I left a 20% tip for BOTH stylists as I understand these things happen, but my original initial appointment was for $260, and I tipped her 20% because there was no way of knowing my hair would be orange after washing 2 days later.

Between the owner dodging me, and a salon that charged me $500+ to FIX their mistake when I had to come back THREE times in a week and half for a virgin-hair to be Not glowing orange, is unbelievable.

Please take note of their cancellation policy, where they charge if YOU cancel, but if their Salon artists bails on you after already ruining your hair, YOU get to pay them DOUBLE to get it fixed and waste 3 days of your week,

Wouldn’t it be funny if the owner calls me back after posting this? It would honestly be appreciated, I’m fresh out of...