Nordstrom Rack — Local services in Bellevue

It was the worst experience ever. The name of the sales associate is Britney and she is a 100% racist. It happened on Monday (May 28). My friend who is an Asian asked her a question about sunglasses. She was really rude and made no eye contact. (Basically my friend asked her about the price and etc. her reply was “I wouldn’t know about that” “Everything Is out” “I don’t work at this section” then she went to the cashier counter). So I gave her the benefit of the doubt and watched her for a while. And I noticed that she was being rude to all minorities. I’m not kidding. She made no eye contact with them and was not helpful at all, avoiding to talk to them. But when she talked to a white customer, she was a completely different person and being very friendly. My blood was boiling. I couldn’t believe someone like that was working at Nordstrom whose values clearly do not align with hers. She needs to be fired otherwise I would never shop there again and advice my friends not to. My friend has written a complaining letter to the manager waiting for their reply. I do want to mention that their sales associate Kyle was super helpful...

This 1 star review is specifically for the manager of this outlet. I had bought a pair of sneakers that started tearing from the edges in the 1st hour of wearing them. Went back to the outlet hoping for a resolution on the situation. The lady at the counter refused to return/replace the shoes since I had used them. I insisted on calling the manager. She came out with negative attitude and told me the same thing and I would have left the next second. But then she said this - " What do you expect me to do with these shoes? If I take them back, will you as a customer buy it from us off the rack."

I understand the no return policy but really didn't deserve this tone and response. To that manager, do you think other stores who care for their customers put out the used/torn products back on the rack? No, but they still care about the experience people have at their store. Hope she learns to treat customers in a better welcoming way.

P.S. I went to the downtown outlet and they were understanding enough to take the return. So in reality the store's policy is not an issue but her...

I love the Bellevue Square Rack store. I always receive superior service here and the available products seem higher quality than other stores. My husband asked why I wanted to drive 15 minutes out of the way to go to this location and I told him they had a larger selection of the item we needed. One of my holiday returns ended up being 9 days out of the returnable date, unknown to me. The checker immediately offered to grab his manager without me having to ask. The manager gave me store credit and I ended up outfitting my whole family of 5 in new shoes, far exceeding the returned amount for the 1 item. Customer service is a lost courtesy these days so I appreciate it immensely when I receive it.i will continue to go out of my way to shop at...