Patio World of Bend — Local services in Bend

I have just had a magnificent experience with Patio World, from which I am in the midst of the process of ordering/taking delivery of some high end patio furniture. This is all a challenge now, due to Covid supply chain issues, etc. The first issue Patio World resolved to my great satisfaction was that they let me return almost $1000 worth of chair cushions. When the chairs themselves finally arrived this week, after being ordered online at the end of last summer, it turned out that the cushions that were the right size for the chair seats made the seat height much too high--in other words, it turned out that the chairs didn't need cushions at all, much less ones that were almost 3 inches thick. Patio World took them back and gave me a full refund, even though the cushions had been sitting unopened in a box in my garage awaiting the chairs' arrival for over a month. Yay, Mallory! The second great experience happened today when the cover for my new table and chairs turned out to be impossible to put on my new table, even though it was supposedly the correct size. Patio World took back the too-small cover (that was also wet when I brought it in, due to today's heavy rain) my husband and I could not fit onto the table and let me buy a larger size by covering only the price differential. Yay, Carrie! I will recommend Patio World to all my friends. It would have been so easy for them to just say "no" to me on both the cushions and the cover and instead they decided to say "yes." So I conclude this is a fantastic Bend business!!! I hope they will prosper greatly when they move to their new home on the west side. The Reed Mkt location is definitely a pain to enter and exit these days, so many people may pass them by in the meanwhile but I would encourage you to make the extra effort to get into the store and browse their great selection of patio furniture and related items. Also, they totally sit down and work with you to order something if they don't have what you need on the showroom floor. Thank you again...

I had an amazing experience. Ron greeted me with genuine interest. He actively listened to what I was looking for and then he suggested a number of options. There was no pressure to choose a particular option. When I made a decision, days later, I was greeted by Debbie who remembered me and remembered what I was looking to do. She made sure that it was going to work. The furniture is top quality. I forgot my checkbook and was told I could pay upon delivery. They made me feel like a valued customer. The delivery guys also cared that the set-up was going to work. They were impressive. I will be buying more patio furniture from them...

I want to update a review I gave a few months ago. My patio furniture has arrived. After 18 months from the order date and 9 months after the original delivery date. They were very fair in the end. I understand the manufacturing company had many issues etc. However, my problem was that I was always the one to contact patio world for an update. The designer we worked with was very helpful and had great taste. Prices were not...