BAO Foot Spa — Local services in Beverly Hills

I hate to leave bad reviews but…this place was by far the worst massage I’ve ever experienced - and I’m here to warn others that the workers seem miserable and it shows in the low effort massage. My masseuse put no effort/pressure at all on my body and it left me feeling the same when I first came in. I had an achy body after a long drive from Las Vegas and was in need of a massage. My regular massage place (Aurora) In Beverly Hills was closed for the day due to lighting issues so I thought to try a new place. Worst decision ever. I booked a 60 minute body and foot massage combo at 9:00 p.m on a Sunday and the guy put no effort at all into my massage. How can someone call what he did to my body a massage? I honestly don’t think he was licensed at all. I’m not a licensed masseuse but I know I can do a better job than him at giving a massage. I felt pity for him and still gave him a decent 25% tip on top of my $60 massage because I know they aren’t paid well. I felt as if I didn’t get a massage at all! Oh well…. Wasted money. Now I know where not to go. Also the setting of the place is awful as well. The lighting is so bright it’s not relaxing at all when you lay down on your chair for a massage - the light was so strong it felt like beams when laying down in my chair - Also the setting is open so you can see and hear everyone else getting a massage. The place isn’t big either so you can hear people walking by outside. Bummed out but oh well! Time to get a massage at a different place tomorrow to make up for that...

Make sure your booking at the right location!!! Googled the number for the Beverly Hills location and called that one. When you call on location and they don’t pick up it automatically gets transferred to the other location (which I didn’t even know existed), but they don’t let you know which location is picking up the call. Tonight I hired a babysitter and booked an appointment at what I thought was the Beverly Hills location because that’s the one I called and when I show up turns out that my call had been picked up by the Santa Monica location and my appointment was made there unknowingly to me since no one mentions which location is picking up the call. The Beverly Hills location won’t take me because they are fully booked for the night and I barely get a I’m sorry. When I suggest that they need to let people know which location they are calling when answering the phone they act like it’s a crazy idea, don’t understand how they don’t see the problem they are creating and truly disappointed with the lack of customer service and care!! So truly disappointed with this business!!...

I’ve traveled the world having foot massages and this is by far the worst experience I’ve ever had. They were late by 10 minutes, after repeated requests for more pressure they still did not give it. Then they finished 10 minutes early on a 60 minute massage. The manger told me originally I did not have to pay. Then charged me half on the way out. Avoid this place!

Update:

If you want to see the true nature of these people look at how they responded to my partner Stella. They have a problem that both of us decided to write reviews. Your response are a joke. You are trying to make it out like you are an attentive business with amazing service. You are not. Your staff are unfriendly and disinterested in working. They don’t speak a word of English and are unable to respond to any requests. They were constantly yawning, getting distracted and not paying attention. The fact that we were charged a single dollar for our experience is appalling.

What makes it more shocking is this is Beverly Hills!! You would expect a higher level of service.

Don’t bother with this horrible...