CELINE BEVERLY HILLS RODEO DRIVE MEN & WOMEN — Local services in Beverly Hills

I sent in a bag for repair in January. Almost 3 months since then, the bag hasn’t even been touched.

They said they will give me updates when I sent the bag in. NO CONTACT has been initiated from CELINE ever since. I had to call the store like a hundred times, and every time they made EXCUSES: -“We are installing a new system, so I can’t find any information right now” -“We are still waiting for our European team to give us an ETA (after 2 weeks)” -”This kind of delicate repair takes 2-3 weeks/ 6-8 weeks” -“We will give you a callback” -“We will let you know as soon as we know” -“I cannot know where your bag is”

LIES!!!!

It turned out the bag was in Beverly Hills THE WHOLE TIME!!! They didn’t repair it!!! Didn’t send it to Europe. Just been “waiting for the parts”. But I don’t even know if that’s true, if they have to LIE about giving me a callback.

If CELINE is incapable of repairing the bag, WHY can’t they just tell me the first month? WHY is conveying the simple fact of【The parts is out of stock, but the bag is still in LA】so difficult? WHY can nobody in this store figure out that simple fact? I thought it was INEFFICIENCY. But it turned out to be just DISHONESTY and IGNORANCE.

Thanks to CELINE BEVERLY HILLS, I will NEVER shop here or send anything here AGAIN. If you unfortunately have to deal with these morons, DON’T believe anything they say, especially about giving you a callback. DEMAND the information on the call, otherwise you won’t ever see...

I visited the Celine Boutique on February 19. Of course at the time I went which was in the afternoon Rodeo was packed, however Celine was one of the few boutiques that didn’t have a line. Although, there wasn’t a line I still had to wait, but the wait was only approximately 5 minutes. The security guard was welcoming, but I have to say the environment was pretentious to say the least. You can definitely tell they cater to exquisite, high paying clientele and if your not one of them it can feel intimidating even for seasoned shoppers. I myself am not familiar with the brand, but thanks to YouTube a lot of their designs caught my eye. However, I was helped by Erik who was AMAZING, he was very attentive, understanding and patient. He introduced me to some of the upcoming ready to wear collection, in which I was able to try on various items for fun. I ended up buying a pair of chunky sandals and I’m so happy with my purchase. I will definitely be back as I fell in love with numerous ready to wear pieces and for sure Erik will be my go to sales associate. It’s rare to find sales associates who make your experience enjoyable. If and when you visit the boutique, ask for him. You...

Used to be one of my favorite stores to go into on rodeo but I recently had a horrible experience. I’m a personal shopper so I do a lot of sourcing one of my clients sent me a bag they wanted me to get but was sold out online but it’s my job to track it down So i did just that tracked down the last available one in the country called the store talked to a MANAGER and gave them the item number where i was told it would stay on hold for a day bc i live 25 miles away. I came in first red flag they don’t know of any hold for me second red flag is when it takes them forever to just be upfront with me and finally the breaking point was when they showed me a different bag saying the one i put on hold just sold like what horrible customer service won’t be shopping from here again. Seriously was a waste of my time and resources. I will make sure none of my clients ever shop from here again. And to think a manager was helping me very...