Ralph Lauren — Local services in Beverly Hills

I had planned this appointment a few weeks in advance. I had looked forward to purchasing quality clothes from an esteemed establishment.

I had arrived to Ralph Lauren store just a moment before the appointment time. After a moment, I approached an elder African American employee asking for the employee that the email stated would be assisting me. After he rolled his eyes displaying his displacement that I had interrupted his afternoon, he grudgingly went to summons someone to find this employee that would be assisting me. This was my first clue that I am apparently out of my element in choice of clothing, I should have left at this point. A moment later, a young lady (her name began with an E, sorry I did not catch it) approached me stating that the employee that would be assisting me was busy with the previous appointment. She asked me if I would wait a moment so she could find someone to assist me. I stated that I would kindly appreciate her offer. About 5-10 minutes later Lukas asked how he could help me. I stated my clothing size and generally what I was looking for. I had to pick an alternate dress pants due to my size not being in stock. Lukas rang the items up and I went on my way.

While I am certainly not the clientele that frequents the store, a lasting impression has been left on my mind of any more purchases of clothing from here. Lukas and the previous lady that I interacted with are the only reason this review receives 2 starts. I firmly believe this establishment needs to refresh the employees on customer service.

After this appointment, I did not receive an email asking to review the appointment. I would suggest Ralph Lauren to engage with customers after appointments. Receiving input could be quite important on the future of this...

Over 20 years ago, someone I love very much gave me a Ralph Lauren Country hunting jacket that was precious. The jacket got lost at some point, which broke my heart, especially after this person suddenly died. I spent years trying to find a replacement for the one I'd lost, but I never could find it. A few years ago, I came to this location to see if they had the same jacket. Unfortunately, the design is no longer produced by the company, but one of the employees found an eBay listing that matched the exact design and size of the one I had lost. I bought it for only $150, offering to pay a commission to this RL store, but they kindly refused. They were just happy to help me.

A few months later, I was cleaning out boxes in a closet when I discovered the long-lost original jacket that I had spent many years lamenting over. It was in a box that belonged to my beloved who died. I assume that my she put it in the box for a temporary reason, only she never took it out again. It sat there for decades. I now have two of those beautiful Ralph Lauren Country hunting jackets to treasure for as long as I live.

Thank you, Ralph Lauren, for designing such a beautiful work of art, and thank you, Beverly Hills Ralph Lauren store, for helping me procure...

recently visited a Ralph Lauren store, expecting the high-quality service that matches the brand’s reputation. Unfortunately, my experience was anything but pleasant due to the attitude of one of the male staff members. From the moment I walked in, his demeanor was indifferent, almost dismissive, as if customers were an inconvenience rather than valued guests.

When I asked for assistance, his responses were curt and impatient, making it clear that he had no interest in helping. At one point, when I inquired about a particular item, he barely looked at me before giving a vague answer and walking away mid-conversation. It was not just unprofessional but outright rude.

Shopping at a premium brand should feel enjoyable and welcoming, but instead, I left feeling frustrated and unwelcome. I hope the management takes this matter seriously and ensures that staff members provide the level of customer service that reflects the brand’s prestige. No one should have to endure such an unpleasant experience at a store known for its elegance and...