heytea (Beverly Hills) — Restaurant in Beverly Hills

the most unprofessional place with excessive wait times and inexperienced staff.

when i went there everyone was waiting a long time and was complaining to them. i waited 30 minutes to get one black tea with no boba and no sugar. this was on a tuesday afternoon…the most basic drink took 30 MINUTES.

When i asked the man in the front, he said “you have to look at the board” but he had NOT scanned the drink when it was done. so…it never said it was ready. HOW would i know it’s ready if you don’t do your job of scanning it in?

He also said “you need to be looking at the board” while simultaneously scanning it in so the second i looked up it magically was in the ready section. meaning, he had realized the mistake of not scanning it in the actual time it was prepared, so he did it while i was complaining to PRETEND it was like that the whole time. as if i was standing there for 30 minutes and wasn’t looking at the board every 5 seconds lol what a joke.

I can’t even believe the unprofessional attitude after making a mistake he tried to trick me and say it was my fault.

while i was waiting, he started speaking (what sounded like an argument) in their language with this girl in a suit top and shorts. she clearly was not dressed to make the drinks, but was in the back with her hair down. Not only did they make me wait 30 minutes for one drink, the lady’s hair down in the kitchen makes me think this place is unclean. then after their argument in a foreign language she started mopping the floor when all the customers were waiting around. It was horrible mopping bc it made the floor even stickier.

all around this is the worst and weirdest experience i’ve ever had at a store like this. i will never be coming back and...

Some seriously delicious tea in Northern Beverly Hills. I have known of HeyTea for some time because they’re known for using fresh fruit instead of bottled flavoring. Everyone that I know who has tried it has said the same: it’s very good. We stopped in for our first time this past weekend and we very impressed. Parking is extremely easy in this part of town because there is a free parking garage behind the store with first two hours free parking. The menu is pretty small but they have a ton of great options on it to flavored tea, boba, and ice blended drinks. Everything was made very quickly and they don’t really have tables inside so this is more of a to go place.

We wanted to try some classic items so we ordered the classic Brown Sugar Boba, the Grapefruit Boom, and the Strawberry Boom. The Brown Sugar Boba was fantastic and the boba tasted very fresh instead of chewy like it does at some other places. The strawberry and grapefruit drinks were absolutely wonderful and tasted just like the fruits. If you are a fan of fruit flavored tea and drinks you really should try this place because they use actual fruit in their drinks instead of fake flavoring. You can make them sweeter if you want, but I just went with the standard and it was perfect.

I would definitely recommend to any Boba or tea fan and I will definitely be back in the near future because I live...

I had the WORST customer service experience since coming to the U.S.

On July 26, I bought a “Coconut Mango” drink and it was great. On July 27, I bought the same drink again, but the taste was completely different – the mango was SOUR. We had already left the store, so I called right away. I told the staff we didn’t have the receipt but we had just left and they could verify it. They told us it was fine and promised we could get a refund at Saturday we came in.

On Saturday, we went back to the store, but a different staff member named Bee was extremely rude and impatient. She demanded the name of the staff who promised the refund – but nobody gave us a name in the first place. Then she refused to help us because we didn’t have the receipt, even though we had already explained this during the initial call and were told it was fine.

This is completely unacceptable. Your mango was SOUR – don’t you check the quality of your own ingredients? We wasted our time coming back for a promised refund only to be denied. Why make a promise to a customer if you’re not going to honor it?

I want to formally complain about Bee’s attitude and request proper compensation for this terrible experience. This is NOT how Heytea should treat...