Pioneer Hardware — Local services in Beverly Hills

I will never shop at this store again. I understand mark up for a small business but everything I was there for was 300% higher than other hardware stores. Customer service was OK but I would expect a personal shopper for that price.

Then the response I got was to dispute my numbers and question my exaggeration. So I responded with this...

First, I didn't purchase the dimmer. You are charging $49 for a 3 way dimmer that is $17 At Home Depot. I purchase this dimmer on a pretty regular basis and was short one dimmer so I thought I would shop local rather than the box store. Not only was the same item way over retail for Home Depot I went to Anawaly lumber and bought the exact same dimmer for $29, still more than home depot but a far cry from your stores pricing. So your right, I over exaggerated your price being 300%, it was more like 295% higher than Home Depot and still 60% higher than your nearest local competitor.

Maybe if you had responded to my request to speak with a manager at the store as quicy as you tried to discredit me this could have been resolved...

I just had a run in with Ryan the store manager.

2 days ago I bought an item, I wasn’t sure if it was going to be compatible with my project So I asked the employee that was helping me what the return policy was and hours of operations.

lo and behold. The item was not compatible. I went to return it. Ryan informed me that that item is not returnable.

I told him about the conversation I had with his employee.

(Please keep in mind that the reason for not excepting returns of the item is completely justified, Had I been made aware that the item was not returnable I would not return it, but I was informed it was returnable by a Employee)

Ryan stuck to his guns and I stuck to mine. There was no argument. Just a manager doing his job i’m defending the stores policy but also honoring what his employee said.

And that’s why Ryan is a 5...

I have been going to this shop in Beverly Hills, CA for over 35 years. It seems the shop ownership has changed. Today, I called the store to get information in regarding a cabinet steel screw in black matte in a size of 1 5/8 and was told over telephone by a guy that he has no time to check it out for me BUT he has it and asked me to go there. I went to the shop and waited on with an old man who was talking to me in a very nasty manner and shutting. I told him, I just spoke with a man over the phone and he said you have it. It happens the man is an owner of business and start shutting at me I don't have what you need. It was an awful experience at this shop today. This hardware store does not have a reasonable, good customer service as...