ALO — Local services in Beverly Hills

Guys listen. It’s your fault not us. We purchased a lot of stuff from your store last year when we were on vacation to Beverly hills, then we traveled back home and one of the items my wife purchased there is a sensor attached to the dress so we back again this year and my wife stopped by to tell about the dress coz she couldn’t wear it and you did not accept to remove it, we are not stealing this dress to deal like that and no problem we will thrown the dress in trach but you gotta give your staff some of the caffeine to focus on their job and do it probably coz this is not the customer fault, we will not keep the receipt for a year coz we trashed the receipt there before we travel, so if your not sure about waking up your staff to remove every sensor on all items that pple purchase then make sure to tell the customer to check it again when they back home before trashing the receipt, people who go for vacation and purchase something they don’t keep receipt but you can check the credit card on your file that we used. This is in Dubai never happened with...

I was greeted with a hello when I walked in the store, that’s always good. I browsed around for a few looking at pieces. No one asked if they could help me find anything (I work in retail and this is a must). As I went to find a staff member I spotted a woman she sounded Australian. As I took a step over she walked the opposite way. I asked so do you all service guest? She said yes. I asked my question. I let the sales rep at the register know and she just proceeded with the purchase. I had to ask her if she was going to summons a manger. She told me there was no manager around they were on lunch. I confirmed so you have no manager on the sales floor. That’s odd to me but I just do t have the energy for bad customer service. I wish I didn’t need my workout gloves tonight for tomorrow and wasn’t desperate. I never make people feel that I don’t want to assist them. Stores like this...

In the past I’ve had some rough experiences with employees at Alo, but this place is different. I had the most incredible experience at this location! I met some girls, Mika and Ella, their warmth and kindness were a breath of fresh air. They not only helped me find the perfect products but also took the time to educate me on beauty and their offerings. Their care and consideration and knowledge on the beauty products and athletic-wear left me feeling valued and feeling confident. Mika recommended a magnesium spray that I ended up purchasing, and I couldn't be happier with it. Her sweetness made my day. I’d say that If you're looking for outstanding service and a genuinely uplifting experience for skincare, ask for Mika at the Beverly Hills Alo. Ella is an absolute gem and made my visit worth it Thank you Alo for your exceptional service and for brightening my day...