FedEx Office Print & Ship Center — Local services in Birmingham

I purchased an item from Costco and unfortunately had no choice in shipping providers. The item was to be delivered on a Wednesday according to its initial tracking info, then was “on time” for Friday (what?) then delayed to Saturday. Since we were out of town Saturday I went on the FedEx Website and it gave me the option to reroute the package to my local FedEX store. The package finally arrived at the store at 3:36 pm on Monday according to the text I received from FedEX after being delayed even more. When I arrived to pickup the package at 6:30pm I was greeted by Jan(?) who began confronting me about having hazardous materials shipped to their store and how they can’t have those on site. When I informed her it was in fact FedEX who allowed me to reroute my item to them she continued to basically accuse me of sending them dangerous items. I said it had a battery in it and asked if that means they can’t accept anything with a battery and she said that was accurate. So if you need to send pretty much any modern electronic device from a phone, tablet, laptop, wireless headphones, pretty much anything I guess, avoid using an actual FedEX store as they they can’t touch them. And the only help that Jan offered was to give me the FedEX 1-800 number so I could resolve the issue myself. I was already upset by the excessive delays that had occurred, but to be basically accused of intentionally sending “dangerous materials” to them, put me over the edge. I try to avoid FedEX whenever possible to start, but will never set foot in this particular...

The FedEx staff and Managers at this FedEx site are ALL steller regarding their customer service skills being implemented such as helpfulness, quickness, accuracy and efficiency in getting my packages ready to ship, friendliness, and positive attitude. I also like how the staff gets along so well with each other and helps each other out, especially when there is an onslot of customers, a new staff person, and the daily deadline time for FedEx Ground and Express package pick-up for shipping all of the customers' packages is nearing. The staff take their jobs seriously, along with the needs of their customers. Yet, there is also a "lightness", friendliness and easability among the staff, which seems and feels that they really do like each other and their customer service jobs! I have observed, and personally experienced, time and time again, the staff and Managers continually going above and beyond the needs of their customers. I would highly recommend use of this FedEx site for all of your FedEx needs and usage. I truly feel that 6 stars, ⭐️⭐️⭐️⭐️⭐️⭐️, are warranted for the rating of this FedEx hub at 14 Mile Rd and Woodward Ave. I actually look forward to going there! I do all my FedEx business at this FedEx site and ALWAYS leave with a positive, secure feeling regarding my customer service experience and the shipment of my packages! A big shout out of "thank you" to all the staff at this full service FedEx site! May 2024 be your best year yet!! 🥳🤗👍🫶🕊 A very happy and satisfied customer, Deborah Bogle, Owner Helping...

If I could leave ZERO stars, I would. I printed in color at home, and my printer ran out of ink, so I came to FedEx to print the opposite side, with my one sided copies I printed at home. Edmund, the assistant manager was gabbing away with a girl at the counter, taking his time so I went to the self print kiosk, because I was on a time crunch. a helpful employee quickly helped me load my copies, pay for them , then The team member went to double check which way my copies need to face. Edmund confidently told him to put them in the bypass face down. And he was wrong. he ruined all of my color copies, and was extremely rude, when I informed him that my flyers- that used a lot of my own color ink at home- were ruined. Because he didn’t know which way the paper in the bypass should face. He yelled something completely unprofessional at me as I exited the store. I will not return to this location, not only does the “assistant manager” not know what he’s talking about when it comes to a simple print question, but his customer service was less than professional. This is the example “leading” your storefront? Terrible...