BookHolders — Local services in Blacksburg

When I first came to BookHolders, I was expecting cheap prices and no hassle getting my books for the semester. The weekend before classes started, I put in an order for 3 books. I ended up cancelling two of those orders because of a dropped class, but no big deal.

The third book was a lab manual for Physics 2306. BookHolders told me that I would get my book within 10 business days, but that never happened. I waited literally 20 days and it was coming close to the official start date to lab, so I ended up cancelling that order too. They told me that the package was lost. I ended up buying the manual at the University Bookstore which ended up being cheaper than BookHolders.

The lost book was a minor inconvenience, but the two orders I canceled were on August 20. They told me that I would get my money back within 7 business days, which is no big deal. After the 7 business days, I called inquiring about my missing funds. They told me there was nothing they could do about it, so I emailed their support team. No response. I ended up calling their headquarters in Maryland and they told me that they were going to take care of my return right away. I then got my money 4 days later, which is fantastic, but this is 26 DAYS after my initial return.

I am very disappointed with their business and how disorganized it was. Returns should be processed right away. Will not be shopping here again. Also, before you buy books here, make sure they are actually cheaper than what the University Bookstore offers. It may be cheaper at...

In the past I have had great service but Fall 2021 has been disappointing. I ordered a textbook for local delivery. I got an email advising book had been shipped. 2 days have passed and still no delivery. I have called for 2 days and no one in Blacksburg will answer. If I let the phone ring long enough it forwards to College Park where they assist as much as they can but at this point the status of the text book is unknown. I tried to use a local business and I am regretting it plus my daughter can not do her homework. UPDATE: I finally got communication through facebook messanger and was told they are short staffed and deliveries have not been made and they don't know when deliveries will even be attempted. I was advised to go pick up the book at the store. UPDATE2: My daughter went to pick up the book. A supervisor was finally called to help get her the text book. She was advised that the book was not out for delivery and was misdirected. It had a shipping label printed and then the book was mailed to her so now when it arrives (no telling what day that will be) she will need to return the book back to Bookholders. The book never went out for local delivery from store to apartment. So local delivery really means my daughter is taking 2 trips to the store to take care...

100% would never recommend this company to anyone. On March 6th, the book that I gave Bookholders sold. According to their policy, the customer must wait 30 days after the book selling to receive a check. After the 30 day period, they told me I had to wait until a batch of checks was printed. Weeks passed on, and every time I would inquire about the process, they would say the batch isn’t ready. 5 months had passed after the 30 day period, and they finally sent an email saying my check was ready and it would be sent out to my address on August 1st. After 2 weeks of waiting, I called and the employee told me his boss wanted to hold all checks until after students return to Blacksburg so they could save money and not have to ship all the checks out. Absolutely poor management all the way around. Save your time and don’t even bother selling...