Capone's Jewelry — Local services in Blacksburg

Nice owner, but I just took my engagement ring to be resized and the work and overall experience is disappointing at best. When I first got the ring back, there was a visible black seam and dark rough markings on the inside. I initially asked for a refund, but the person at the desk tried to convince me that it was indeed a well-done job, to which I responded that I had seen a properly resized ring before, and it shouldn't look like that. It wasn't until talking with who I think was the owner, and she agreed a redo without additional charge. Okay, fine, that was very honorable of them. When I got the ring back, the main thing that I was looking for was that there was no visible black seam and markings, as it should be, and I was happy that that was the case. But on further inspection of the ring, I realized it is now warped and deformed where the cut must have been and it is now slightly asymmetrical, and also thinner in some spots. I am aware that resizing rings can alter the shape, but whatever they did to the ring to make it look like that, I shouldn't think an eye for detail would be too much to expect from a "master jewelers". I get it. Resizing doesn't exactly bring in a chunk of change, so why should they care? Maybe because people trust them with items that are priceless in sentiment. I regret not just taking my ring to the jeweler in my home town whose resizing work I had seen before with my dad's wedding ring, and in the end, it was only my mistake to expect that same quality of work here. I would not recommend this place for...

I could not speak more highly of Capone's Jewelry. I have been married for 17 years and never liked my engagement/wedding rings (love you, honey) and for my 40th birthday my husband said I a design my own ring for my gift. I am very particular so when I went to Austin with a few ideas I was not sure if he would truly grasp my concept. He sent me a few drafts with suggestions and after a few back and forth the ring was created and I was so excited to see the final product. Last Friday I was given the ring and could not be more delighted with everything about it. The process was painless and even enjoyable. I love, love, LOVE my custom ring and Austin nailed my vision. It is my new favorite thing! Thank you to Capones and of course my husband for the perfect 40th...

The owners/employees run a business that truly prioritizes customer satisfaction. They also care deeply about the work they do and how they charge for it, which is very rare. I brought my engagement ring in to get it resized and they took care of it within days and was a very low price compared to their competitors in the area (the next best option I found was another jeweler that tried pressuring me into getting him to resize the ring for $50 more and it would take an additional week, just for reference). Capone’s is a great example of why I choose to support small businesses. They did a gorgeous job and actually take pride in the work they do. I cannot recommend them enough. Thank you, Capone’s Jewelry, for being true...