Nice owner, but I just took my engagement ring to be resized and the work and overall experience is disappointing at best. When I first got the ring back, there was a visible black seam and dark rough markings on the inside. I initially asked for a refund, but the person at the desk tried to convince me that it was indeed a well-done job, to which I responded that I had seen a properly resized ring before, and it shouldn't look like that. It wasn't until talking with who I think was the owner, and she agreed a redo without additional charge. Okay, fine, that was very honorable of them. When I got the ring back, the main thing that I was looking for was that there was no visible black seam and markings, as it should be, and I was happy that that was the case. But on further inspection of the ring, I realized it is now warped and deformed where the cut must have been and it is now slightly asymmetrical, and also thinner in some spots. I am aware that resizing rings can alter the shape, but whatever they did to the ring to make it look like that, I shouldn't think an eye for detail would be too much to expect from a "master jewelers". I get it. Resizing doesn't exactly bring in a chunk of change, so why should they care? Maybe because people trust them with items that are priceless in sentiment. I regret not just taking my ring to the jeweler in my home town whose resizing work I had seen before with my dad's wedding ring, and in the end, it was only my mistake to expect that same quality of work here. I would not recommend this place for...
Read moreI could not speak more highly of Capone's Jewelry. I have been married for 17 years and never liked my engagement/wedding rings (love you, honey) and for my 40th birthday my husband said I a design my own ring for my gift. I am very particular so when I went to Austin with a few ideas I was not sure if he would truly grasp my concept. He sent me a few drafts with suggestions and after a few back and forth the ring was created and I was so excited to see the final product. Last Friday I was given the ring and could not be more delighted with everything about it. The process was painless and even enjoyable. I love, love, LOVE my custom ring and Austin nailed my vision. It is my new favorite thing! Thank you to Capones and of course my husband for the perfect 40th...
Read moreThe owners/employees run a business that truly prioritizes customer satisfaction. They also care deeply about the work they do and how they charge for it, which is very rare. I brought my engagement ring in to get it resized and they took care of it within days and was a very low price compared to their competitors in the area (the next best option I found was another jeweler that tried pressuring me into getting him to resize the ring for $50 more and it would take an additional week, just for reference). Capone’s is a great example of why I choose to support small businesses. They did a gorgeous job and actually take pride in the work they do. I cannot recommend them enough. Thank you, Capone’s Jewelry, for being true...
Read more