Sur La Table — Local services in Boca Raton

My wife purchased us a cooking class for my birthday that we were very excited about. We live in Ft. Lauderdale and should take about 20 min to get to the Boca location but we left 35 min before just to be sure to get there in time. While on the way there was a crash on I95 that closed all the northbound lanes of travel which left us stuck on I95 at a standstill for over an hour. Approximately 20 min before the class was about to start we called Sur La Table and informed them of our status and the fact that we would not be able to make the class due to the accident and the fact that I95 was a parking lot. The first employee my wife spoke to immediately stated that they do not offer refunds under any circumstance within 48 hours. My wife did not even ask for or mention a refund at that point so it was off putting. My wife then requested to speak with a manager to discus the issue. The manager who answered rudely stated, as the employee did, that they do not offer refunds. My wife again has yet to even ask for a refund (we really just wanted to reschedule for another class) so this again was off putting. When my wife stated that we just wished to reschedule the manager said that they would not reschedule but they now could offer a 50% refund which is outrageous because we had zero control over the circumstance we were in. When my wife said that 50% was not acceptable the manager said that “that was their policy” and it was “the best she could do” but for some reason gave the National customer service number for Sur La Table. Obviously confused by what was going on we called the customer service number and spoke with a very nice employee. After we told her about our situation she immediately offered a 100% refund and apologized. Unfortunately the very helpful employee who actually knows customer service will not be saving my family or I from ever doing business at any Sur La Tables again in my lifetime. I will also express my opinions to anyone in my social group and colleagues. In a day and age when customer service should be excellent, it does not make sense to try and scam a first time client out of money. I just wish I had more hands to give this more than two...

My girlfriend and I took the Date Night: New York Steakhouse class for our anniversary, since our first date was here for the Date Night: Sushi class—which was excellent and set a high bar.

The staff, especially Anastasia, gave us a warm welcome. Sur La Table has always been friendly and hospitable across every location I’ve visited, which is one of the reasons we came back.

This class, though, felt rushed and disorganized. It started late, burners weren’t tested (some tables had empty gas tanks, another ran out mid-class), and instructions weren't always consistent.

The cuts of steak provided looked rough, and not equal in size or weight. The pans were heated with oil before steaks were handed out and seasoned. I walked around and saw Nearly every steak ended up overcooked—well-done or medium regardless of student preference. This was due to following the instructors timing.

For the store, i do not know if Medium-well or well done was forced for safety concerns of undercooked meat, but providing times to each tables with guidelines to achieve their preferred doneness seems more thoughtful in a situation like this. Most are there for a informative and controlled cooking environment.

The creme brûlée custard came out overcooked. The instructions weren't the best. I admittedly was on burner duty and turned my attention to conversation and wine for 2 mins too long. When I asked for a fine mesh strainer to fix the texture, the chef declined and said they'd be fine. We also didn’t get to torch our own desserts, which was one of the highlights we looked forward to. On top of that, some of the kale at our table was dirty. When I asked if it had been washed, the chef just said “yes” without looking or showing curiosity as to why I asked.

While our tablemates were fantastic and made the evening enjoyable, the teaching style came across as rushed and sometimes condescending. For $99 per person, I expected more consistency, clear instruction, and attention to detail. Compared to our first experience with Chef Mo—which was excellent—this...

"I'm thrilled to share my exceptional experience at Sur La Table today! The entire visit was truly unforgettable, and I apologize for not remembering the names of the two lovely ladies who assisted me. Their kindness, expertise, and attention to detail made all the difference.

I need to said that it was my first time there never been before and i didn’t even know the brand it was recommended to me by a coworker…

The store's ambiance and beautiful displays were impressive, but it was the outstanding customer service that truly exceeded my expectations. From helping me find the perfect gift to carefully packaging it, every aspect of my visit was handled with care and professionalism.

What struck me most was the genuine passion and enthusiasm of the staff. It's clear that they take pride in their work and are dedicated to providing exceptional customer experiences.

I'm confident that this two sweet girls offers even more than what I experienced today. I hope that this holiday season, they receive the same kindness and generosity that they showed me. My first visit to the store was nothing short of amazing, and I'm already eager to return and explore more of their beautiful products.

The ladies I met today were truly rockstars! Their genuine, lovely, and attentive nature made my shopping experience unforgettable. It wasn't just about making a sale; it was about providing exceptional service with a smile. I hope that God and the company bless them abundantly for their hard work and dedication.I'd like to extend my heartfelt gratitude to the two ladies who made my day so special. I believe one of them was the manager with short blonde hair, and the other was a beautiful young lady who mentioned she usually doesn't work night shifts. Please forgive me for not recalling their names.

Thank you, girls , for an unforgettable shopping experience. Happy holidays to the amazing ladies I met today! You truly deserve all the joy and blessings this season...