American Social - Bar & Kitchen - Boca Raton — Restaurant in Boca Raton

I recently had the pleasure of visiting American Social in Boca Raton, and I cannot express enough how amazing my experience was, thanks in large part to the incredibly talented bartender, Kelly. From the moment I walked in, I knew I was in for a treat.

Kelly's expertise and passion for mixology were evident from the first sip. Her extensive knowledge of cocktails and her ability to recommend the perfect drink based on my preferences were truly impressive. Whether I was in the mood for a classic cocktail or something more adventurous, Kelly had a creative twist up her sleeve that left my taste buds dancing with delight.

What sets Kelly apart, aside from her remarkable skills, is her warm and engaging personality. She genuinely cares about her customers and takes the time to make everyone feel welcome and comfortable. Her friendly demeanor and infectious smile create an inviting atmosphere at the bar, where you can't help but strike up a conversation with fellow patrons.

Kelly's attention to detail is impeccable. She takes the time to craft each drink with precision, ensuring that every element is perfectly balanced. Her presentation skills are top-notch, as each cocktail is not only delicious but also visually stunning. It's clear that she takes great pride in her craft, and it truly shows in the quality of her creations.

Beyond her mixology prowess, Kelly is an excellent multitasker. Even during busy hours, she manages to provide prompt and attentive service to all her customers. She effortlessly navigates the bar, effortlessly making sure that no glass remains empty and that everyone's needs are met.

In addition to her impressive skills, Kelly's passion for her craft is infectious. She's always up-to-date with the latest trends and flavors in the cocktail world, and she's more than happy to share her knowledge and recommendations. She's a true professional who takes the time to educate her customers and enhance their overall experience.

The ambiance at American Social is already fantastic, but with Kelly behind the bar, it becomes truly exceptional. She creates an atmosphere of warmth, fun, and sophistication that keeps me coming back for more. Whether you're looking for a casual night out or a special occasion, Kelly will make sure you have an unforgettable time.

In conclusion, I can confidently say that Kelly is a true gem at American Social in Boca Raton. Her exceptional service, outstanding cocktails, and charming personality elevate the entire experience to a whole new level. If you're looking for an extraordinary night out, be sure to visit American Social and ask for Kelly. You won't be...

My experience at this location does not even deserve one star! I went for Sunday brunch with a friend, and when we walked up there was left over food sitting on a table outside right at the front entrance. That party had left. No one bussed the table and it was attracting a lot of flies! No one was there to greet us, so we went inside and asked if we could get a table. The hostess made us walk back outside to the counter and asked where we wanted to sit. We asked to sit inside, so back inside we went. The place was not very busy at all and I right away noticed there were 3 inside high top tables that we also dirty/not bussed. Our waitress sat us, and I had a clear view of the table outside where the food was left out. I saw another person who looked to be a manager over by the bar area and she was messing with the TV''s. We literally sat at our table for 15 minutes and no one asked if we wanted anything!!! I counted 8 servers walk right by us, and no one took our order, absolutely nothing! While sitting there waiting at our table and counting servers ignoring us, I watched another manager go outside and look at the check that was left on the uncleared table outside. It appeared he was looking to see whose table it was. Being a manager, you would think he might clear it, but Oh No, he looked at the ticket and just left it all there for even more flies to collect. Again this is right at the front entrance, what a great first impression. After 20 minutes of no one coming to see if we wanted anything, the other tables were still not bussed, we decided to leave. Since I am in the hospitality industry, I decided to go to the back where I saw the manager person go and asked for a manger to at least tell them why we were leaving and not to have to write a bad review! But I found myself waiting even longer (5 plus more minutes) standing there waiting for a manager to come talk to me. I found another server and said I need a manger now or I am writing a bad review. She also said just a minute and I found myself now waiting at the front bar for one to come out! I decided to just leave with my friend and write their bad review that they absolutely deserve!!!!! ! There were about 6-8 people waiting at the front door as were were walking out and we told them not to stay as it was HORRIBLE SERVICE!! They all left with us. My friend and I went across the way over to Max's Grill where we were seated promptly, our server was amazing, we had a great brunch, spent a lot of money, and had a great day over there! I think this review...

My recent experience at American Social left much to be desired, particularly in terms of customer service and sensitivity towards patrons with disabilities. While dining there, my partner, who has autism, and I encountered several instances of unprofessional behavior that deeply impacted our experience.

Despite the restaurant operating at only 50% capacity, the service was notably inattentive, resulting in extremely long wait times and errors in our orders. Additionally, our server, Danielle, made a sarcastic remark towards us when we left an appropriate tip. She said: “Thank you so very much for your generosity.” And bowed to us. This left my partner feeling uneasy and triggered an autistic meltdown. It bothered me as well!

After discussing the entire situation, including the triggered autistic meltdown, with manager Joseph, he expressed apologies and offered his business card, inviting us to give the restaurant another chance by contacting him directly. But it was clear it was a standard response and that more comprehensive sensitivity training was needed among the staff because they lacked the necessary awareness in their interactions with customers with disabilities.

Unfortunately, our attempt to seek resolution with Danielle only exacerbated the situation, as she displayed dismissive behavior, lack of empathy and insensitivity towards my partner's condition.

Autistic meltdowns can be exceedingly distressing and painful, and the lack of understanding and empathy from the staff only intensified the situation. Despite our efforts to resolve the issue, the overall experience at American Social was disappointing and marred by unprofessionalism.

Every patron, regardless of their neurodiversity, deserves to be treated with respect and dignity. American Social should prioritize fostering a welcoming environment for all its customers, particularly in a location as prestigious as Mizner Park in Boca Raton.

Regrettably, due to the unacceptable treatment we received, we will not be returning to American Social. It is my hope that this review serves as a reminder of the importance of inclusive and respectful practices in the...