GameStop — Local services in Boerne

Always a pleasure coming into this location! Had to write this as I just saw a bad review about the Pokémon drop earlier in April. Not sure why people are out here spreading false information but it’s just wrong to do so when the employees were just doing what the policy stated. If you don’t like it, then maybe get in line earlier like the rest of us. But no need to start rumors and make these hard working employees seem like scammers. I even have picture proof that the policy said two per customer and will add it below. I’m sorry, but I simply have zero tolerance for dishonesty. Forever will be the best Gamestop location in all of the San Antonio region. Highly recommend stopping by and asking for David the manager, as he’s always helpful and...

So very disappointed in this company and the management team. My 11 year old saved for many months to buy a ps4, I did not go in the store with him because I wasn’t feeling well, so my 14 year old did. They asked for a warranty, but it turns out they only gave them a warranty on the remote, not the console. I called to let them know it was not working and overheating one day before the 30 day exchange and return policy was up. I asked for management to call me back and they never did. I finally got ahold of them a week later and they informed me that they will not honor the return policy because it was after the 30 days, even though I did call before it was up. Now my 11 year old is out a few hundred dollars and has no console. Way to...

So at 1715 on 21 September 2022, I went into GameStop to buy some Pokémon cards. Found 2 small boxes and and the total was $48. Toby asked for my number for their rewards program. I told him I did not want to pay to be in their system. He said well if you look at the rewards... I cut him off and said I was not interested. He said he did not like that I was interrupting him and to wait until he was finished. I told him look you can keep going but the answer will still be no, let me buy this stuff and leave. He took the merchandise and said why don't you leave my stuff in my store and get out. I said excuse me, he raised his voice and yelled get out. I left and never will...