T-Mobile Experience Store — Local services in Bonney Lake

Went to return phones there to get a better deal at the local Costco and they charged $50 per device (Costco doesn't do that).

Then the lady there tried to convince us to not go to Costco with excuses over their Terms of sale. Then she got super rude at me when I told her that none of that mattered and I bought phones from there before to me and said I should respect people more in the future when they are trying to give me advice. (I was there with my dad and he is the account holder on the lines) she then proceeded to say since he was the account holder she was sure he appreciated her advice. (my father didn't even understand what she was talking about but could tell she was concerned about us going to Costco)

Then she exaggerated over it taking 20-30 minutes to return per device (we had 3) because we factory reset them before we handed them in (who in their right mind wouldn't do that?) when it only took 15-20 mins total to do all 3. When it was all done and both me and my father were standing there she looked at my father and said thanks to him by name and didn't even look twice at me when we walked out the door after being done.

If it wasn't for the fact we have been with T-mobile for 11 years and this wasn't our first experience with them there would be no way I would buy another phone from them in the future (now that we have Costco locally I will probably never go there again and if I do need to go to a corporate store I will drive the extra miles to Sumner instead)

I work in customer support and if I treated my customers like that I would be talked to and then fired if that behavior continued. (you don't lecture and talk down to your clients when you think they don't care about...

Just had my worst experience with T-Mobile in over 10 years. The Bonney Lake team is entirely incompetent. I came in for a simple cracked screened and to replace it with a new phone. After working with Chad for an hour and filling an insurance claim on the phone I was told to return 24 hours later. I arrived at 7pm the following day and the second Chad saw me pull in he went into the back, I thought maybe he went to go grab my new phone since he saw me, I was wrong he went in the back to hide. After explaining my situation to Jerry he seemed rather confused. At that moment Chad was leaving the backroom and avoiding me and I had to call him over. At this point the manager Sam came over and I had all three stooges trying to accomplish the simple task of a phone replacement.

I was told that I had to call back the insurance company and I waited 24 hours for no reason. Jerry went and got my new phone but low and behold they are somehow unable to do an insurance claim and a jump upgrade at the same time.

So now I must wait an additional 48 hours to get a phone shipped out to me that I don't want to be able to Jump to a new phone. How can this possibly be the best system?

Both sales representatives Chad and Jerry were extremely rude and proceeded to tell me about all the ways they could not help me while their manager Sam dance to music and played with "new inventory" instead of helping the only customer in store.

A phone store that can't...

I recently decided to take advantage of T-Mobile's Test Drive program, hoping to assess the network service before fully committing. Unfortunately, the experience was far from satisfactory.

The service was plagued with intermittent interruptions and noticeably poor coverage, leading to my decision to return the equipment within the specified return period. What was supposed to be a straightforward process has since spiraled into a frustrating ordeal.

Following the return, I've continuously been billed for a service I'm no longer using. Even after reaching out to their customer service, the issue remains unresolved. Their team has shown an alarming lack of ability or willingness to correct these errors, causing needless stress and a financial burden.

This ordeal with T-Mobile has been an unwelcome surprise, particularly given their established presence in the telecom industry. I was expecting professional and efficient service but have instead faced a lackluster network and questionable customer support. I'm sharing my experience in hopes that potential customers might be better informed before they decide to sign up for any T-Mobile services.

Regrettably, based on this experience, I cannot recommend T-Mobile's Test Drive, let alone their regular services, to anyone looking for reliable coverage and competent...