Starbucks Coffee Company — Restaurant in Bonney Lake

I was just at this location less than two hours ago and am giving thiem two stars because the person at the window was very friendly. However, when I was in the drive-thru and pulled up to order, I was abruptly told to wait. I was happy to do that. It was lunch hour on a Saturday so I knew they were busy. The girl did not turn off her microphone and I could hear her barking orders at co-workers. When she asked me for my order, I asked for a sandwich and a Venti Iced Green Tea with no sugar syrup but add 2 Stevias. I looked at the screen and it said 2 Splenda. I corrected her and she was in such a hurry that she just cleared the screen and said she'd see me at the window. When I got to the window, there was a polite girl who handed me my sandwich and my tea. I looked at the label that said it had 2 Splenda. I told her I was sorry, but I can't have Splenda and that I corrected the person who took my order. She apologized and turned around with the tea and seemed as though she was going to get me a new one. Unfortunately, the girl who took the order told her it has Stevia in it. I clarified and told her I cannot have Splenda and she told me that she made sure it had Stevia in it. I questioned again and she was going to continue to argue about it so I took the tea and left. If she had been polite and seemed like she was not in a constant state of panic, I might have been able to trust her. But, I had to throw out the tea. I am VERY disappointed and will drive the extra mile to the next Starbucks...

CURRENT: The new remodel is great and a lot more well-lit than the previous. I don't go to this location often unless it's to study or to help someone get caught up on their work, but the manager is on point! Service has been improving and I like the new feature of getting a porcelain cup if you're staying in the café.

This location has better access to chargers, is more convenient to sit and study at, and has a more open atmosphere. I love the one up near the BECU across from the McDonald's but it's admittedly cramped and this one is not.

PREVIOUSLY Unfortunately, the employees were uh... having a hiccup that night that I went. My order got royally messed up, but the manager was quick to fix it. Unfortunately, because there was so many mistakes, I forgot to ask for them to not put dairy in my drink and sub it, resulting in an allergic break-out. Definitely needs employees to slow down a little, be a little more attentive on the listening portion and a little less on the assumption bit. Hahaha, otherwise they would have noticed I was asking for completely different things. I'm sure management will get it sorted out, but I'll be back. It's worth another try at another point and I want to give them the opportunity to show me their service skills again. I'm sure they'll do great.

TLDR: Employees need to be a little more keen to listen what's being ordered. Management on duty is quick to resolve and kind. Location is clean, well-lit, and comfortable for studying...

ended up leaving frustrated one time I came here and all I had was a $100 dollar bill I tried paying for my items and they said that they cannot accept it which is understandable if it’s closing time But it was 2pm so I asked for the manager because sometimes the manager will accept it and just give out change in small bills she then came told her the situation and then she said with a attitude We Are not a bank and she was smirking at me and then I said did I ask if you was a bank or did I ask if you accept a $100 bill then another young lady with dyed hair like the rainbow started screaming and said “EVERYDAY U PEOPLE COME HERE WITH $100 DOLLAR BILLS ACTING LIKE WE CAN CASH IT WE CANT” I was extremely appalled. very unprofessional employees at this location and then just now I was pulling in the drive thru at 7:38PM they close at 8:00 and they was closed I really do recommend going to the Starbucks right by the BECU bank every time I come there, their faces are smiling they are filled with joy every time I go to this Starbucks locations they look like they just seen a ghost their faces are almost like they are crying. I personally call them cry faces *I DO NOT RECOMMEND...