Famous Footwear — Local services in Bonney Lake

Evening of 6/25/25. Walked up and down the wall with the women’s athletic shoes for a couple minutes before finally asking for help. My daughter approached the short girl with glasses only to be deflected and told to walk up and down the wall and find one you like, they’re all good. We spent several minutes looking at shoes, trying them on, trying to find the correct sizes only to have this girl and the “lead “giggle and carry on in the back of the store while we were left to figure it out. There was another customer in the store with 2 young children, and the second she left the store the employees started being extremely disrespectful and talking trash about her family. When we finally helped our ourselves to the shoes we needed webwaited over a minute at the front desk, only to be ignored by the horse play in the back of the store. I opened the front door to the door, so the bell would get their attention, only to have the “lead “briefly look up and say welcome in. I told her we had been in and we’re trying to get out, only then did she come up to assist. Most unprofessional, worst experience at a shoe store. Extremely...

Was VERY disappointed today. I probably spend a little over $500 a year at Famous Footwear, d/t having 3 active, teenage boys. Never usually need assistance, I have shoes down to an art. However, I took my Dad this time because he has been having some balance issues, and needed better foot support. I asked a lady if she could have someone assist us with finding the right kind of shoe for my Dad, and she whispered "If you will just give us a moment..." she goes to the back, talks w/another lady, and comes back out. She says "If you could be very patient with us it will be a while, because we have someone in the store who always steals from us". At this point I got the feeling she was more concerned with the the potential thief, rather than helping us. I told her politely if they wanted us to go somewhere else, she said "you could try Marshalls next door", I then told her we always come here to buy our shoes, but if she didn't have time to help us we would try somewhere else. Again very disappointing! However, a big thanks to Marshalls for their excellent customer service and helping my Dad find the perfect shoes, and saved...

Display ad for kids shoes showing sale price. Online showing same price in our 7 years old's size. Rang up full price and management was clear that the 'bigger' kid sizes didn't count ( all of these shoes were stacked together) and she was unconcerned about the fact that oine the same size was the sale price. We asked for a refund immediately to the disappointment of our little but there is a clear difference between $60 and $29.99. Please note the fine print also when it comes to there highly advertised 'BOGO' from one parent to another. The majority of the shoes carried at these locations are big brand name shoes and none of them were included in the BOGO sale. This school year is a struggle for parents as is it, being mislead and dismissed is a kick no one needs. Do better...