Verizon — Local services in Bonney Lake

Avoid this store. I was looking to upgrade one of the lines on my account, an SE to a 14 pro. Note that the day prior I tried it on verizon app so I would know what cost I will need to pay after trade in. The app mentioned I could get 350, but the lady said at this store mentioned “oh you only get 100 bucks for trade in” so I accessed the app and showed it to her that it should be 350. Then she said “let me see what I can do” then she said 220 is what I can give you. (Are we bidding here?!?) Then I asked why it’s showing this and she is seeing a different pricing, she said that is an online offer and it comes with a 5g plan and you have an older plan so you need to upgrade your plan. She added, though your other phone says 5g you really don’t have it. (I know what plan we have and I know we have 5g) So then, I asked how much it would cost to upgrade she said it will only cost you additional $5 monthly (which is another lie, I have a $45 plan per line and upgrading will make it $55 per line). So she said let’s upgrade your line, then I asked if I do so will I get the 350. She said no you can’t. So this was really odd to me and I left. I went to south hill mall verizon, I was there in and out for 15 minutes. Got the trade in for 350 without requiring to upgrade and I didn’t do online offer upgrade, everything was processed in the store. Piece of advice know what you have, don’t get sucked in...

My parents came into town a few weeks ago from the Midwest and while visiting my mother decided to buy new phones since she was having issues with her existing phone. They bought two phones. My father decided against the purchase and they reached out to Verizon. They were informed to return it to the authorized store (Bonney Lake) and sent the phone and invoice back to me to return to the store.

I have now spent 2 separate days for 3 total hours in the site with the phone (restored), invoice, and the original purchase card attached to my Google Pay and they cannot return the phone purchase.

Managers are not present and the staff is woefully undertrained. Still have 2 days on the 30 day return policy but I am.not holding my breath. Provided my phone number to the staff for the manager/owner to contact me yesterday and am...

The manager of this store is wonderful. He handled every question and resolved issues with ease and a very relaxed attitude. He was kind , gracious ,efficient , attentive , patient and listened well. The very personal customer service was extraordinary and without pressure. He made my transfer of service and purchase of new equipment stress free and pleasurable. It’s unusual to have someone actually listening to your exact needs, without pushing anything. The other employee was also extremely knowledgeable, and respectful. I am quite certain every detail is taken care of completely. I was well taken care of and recommend this store to everyone. The customer service exceeded my expectations. Thank...