7-Eleven — Local services in Boston

This 7-11 is an experience unto itself that should absolutely not be missed. I stopped in on Christmas Eve to buy holiday scratch tickets and some MegaMillions ($1bn jackpot!). Every part of my experience exceeded expectations.

A drunk woman about 20 years my senior was playing the numbers game like she was at Encore and had $65 in winnings after her several dozen tickets had been checked. While we waited she told the group of 3 uncomfortable tourists in front of me about her 103 grandchildren (that she knows of). Absolute perfection.

The tourists bought their Diet Sodas and scuttled away, and it was my turn to order. Unlike most lottery retailers the staff at 7-11 can't be bothered to organize and label their scratch tickets by cost, so I needed to ask if the giant baubled Xmas tree ticket was $10, after being confused by my question the clerk was able to confirm the price accurately for me.

There was a second round of confusion when I asked for 10 of them, but when he realized I wasn't joking and confimed it would cost $100, he expertly pulled the roll out of the dispenser, dropped one side of it to the floor and quickly counted out my tickets, then added my MegaMillions and completed the transaction without any fuss.

I honestly can't understand the negative reviews of this location. It is well lit. The staff and other patrons are friendly and helpful. The stock is fresh and easily accessible and I felt totally safe and comfortable throughout my transaction. I will absolutely be patronizing this location again...

I went to this seven eleven yesterday after a few months. I thought I wouldn't come back since I was yelled at and harassed by a customer that appeared to have many problems. I wanted a diet soda from the fountain. The diet coke was just water and I took a regular ginger ale. There are diet sodas in bottles but their prices are higher and you get a smaller serving. I went to the front register, and there was an unpleasant odor. I asked the person if they would refill the diet coke (I had seen someone refilling it in the past) and he shook his head and shrugged his shoulders. I was also overcharged for one item. There is a Massachusetts law that a customer should get a full refund when overcharged. I didn't mention this to the front worker as I thought he wouldn't do anything about it with his" I don't care" attitude. For all the customers who said they have had excellent experiences at this store, I am glad for them. That has not been the case for me, I will never shop there again. I realize that my not shopping there won't make a difference in total sales. There are other 7-11 stores...

I’m unsure what the last reviewer meant by this is one of the most realistic locations. Hi unfortunately I did not have a great experience. The store is supposed to open at 7 AM every day and around 7:08 PM I joined three other people who were waiting for it to open. I start at work at 7:30 AM and really wanted to get a five hour energy to help me get through the day. However, the only indication of the store operating was the loud classical music that was being played by speakers on the outside of the building that had been reinforced with security cages. The music is meant to frustrate homeless people who may try to loiter around the store. I am unsure how I feel about this, but I will say it is pretty irresponsible of them to not open on time on the first work day of 2022. Especially, being in downtown Boston they should realize the number of customers that they lose...