CVS — Local services in Boston

It was just the most uncomfortable and humiliating experience! I was at self-checkout paying for my items as one does. I paid with Apple Pay and given I have an account I don’t need a receipt. I realized I had forgotten an item and went back to get it. I went back to self-checkout to pay for my singular item. The woman who was handling the regular checkout proceeded to accuse me of not paying. I informed her I just paid for the previous items and I had forgotten something. She stated that I stole items and put them into my bag. I told her, no, I forgot something. She proceeded to accuse me further of stealing. I asked to check the security footage. No one checked, she just made me empty my bag, and show its contents. I felt uncomfortable and felt like I could cry. I work in the prudential and come here all the time. I was humiliated beyond repair. And I have been shopping with this company for years. How can you have your employees blatantly accuse someone without checking the facts? I don’t understand. The only saving grace was the woman at the checkout who made me feel at least somewhat...

The pharmacist was completely unprofessional. I came in 12 days before my prescription ran out, asking to transfer my prescription from another pharmacy. It took them a week and a half to even bother checking if they had this type of medication! I came in four times in person, and called once (being left on hold for 40 minutes). Finally they told me they ordered my medication and told me it would come in two days. At this point I was already off my medication for two days. When I came in to pick it up, they said it had not been delivered and it won’t be available. If they told me this a week and a half prior, I would’ve been able to find another pharmacy that’d be able to get me my necessary medication. But no, they didn’t want to do their job and take 2 minutes to check availability. Literally the worst customer service I’ve ever seen, they absolutely don’t care about the customer at all, highly doubt they do anything there at all. I’ve now been off my medication for five days, something you’d think a pharmacist...

Farrah the pharmacist was 100 unprofessional she refused to call the insurance to get a vacation over ride stating it wasn’t her job I should just pay cash price when I stated I wouldn’t and I would call the insurance stepped off to the side to do so took well over an hour with 4 kids I got the over ride for her went up to get the medicine when she told me I would have to wait another 20 mins she put the medication back 😡 apparently there is no one there above her so I got the store manager who must be her husband because he would not do anything including talk she refused to fill the medication after all the time this took we ended up missing our plans for the day and still do not have the medication I need for my daughter people like farah are what is wrong with this world do have a job if you don’t...