Polkadog Bakery — Local services in Boston

We have a new dog and we were excited about making fish and bone our neighborhood store. In true Newbury street style, instantly judged for the food/treats I buy by puppy, who we love and pamper. I understand dog food is a deeply personal choice for people, I expect my pet store to respect my choices, which are made via research and consultation with my breeder and vet.

The owner made comments about letting my pet live its best life. This is not her subjective right to influence people with tik-tok science on what she thinks is the best life for your dog. Please do not get advice from your pet store owners. Talk to your vets and breaders. Read books like "the forever dog", written by a vet and a nutritionist. We have been raising 3 generations of Keeshonden and work with the best breaders in the world. We give our pets the best quality life. I feel like I need to open a pet store nearby.

This place purposely pushes open farm dog food because they get higher commisions. It isn't a great dog food, as they claim. It is full of add in minerals and vitamins. It isn't awful, but certainly not premium.

The frozen raw choices are awful, even though I was told the owner feeds raw. Tuckers has a single veggie source (pumpkin). They don't carry enough protein options for things such as answers dog food. Everyone who feeds raw should know to rotate their proteins, as good practice.

To be clear. I was refused service because I choose to feed my dog fresh raw food. Certainly not the diet for all dogs. But we raise keeshonden who require quality natural raw food to maintain their coats. We let our dogs eat raw bones, never cooks. I would never accept a freeze-dried bone as a substitute.

Can you please let the person become more educated on the safety of raw bones to dogs of all ages. I do believe there is a study out there that is highly misinterpreted as assuming dogs choke ok raw bones. The study made no distinguishing difference between raw or cooked bones. Cooked bones can severely injure or kill a dog. All dog owners should know this. As can antler chews, which you openly push at your store.

I am glad my dogs have me as an owner.

Bad advice for your dogs at Fish and Bone. Stay...

I absolutely love this pet store!! It is 100% worth the trouble of finding parking on Newbury Street bc the top tier quality they have is unbeatable and not found at many stores.

The staff is spectacular. Erin is an absolute angel. She is very helpful in explaining different products and explains their value to my pup’s life. She’s super polite and so genuine. Ian is also phenomenal, he’s so funny and very easy to talk to / highly friendly. Steve is extremely sweet! I’ve mainly interacted with these three people from the staff and all of them are highly knowledgeable of the products and it’s quite clear that they really care about pets and their well-being.

One of my favorite aspects of the store is that you can call them and request products so that way when you go into the store, they will 100% have it for you.

Here are the products that I get from here that I really struggle finding at other places:

Stella & Chewy raw meats Freeze dried treats Primal goat milk & goat yogurts Frozen beef broth / bone broth Frozen raw bones Pumpkin purée Plethora of treats from the treat bowls Ruffwear harness / leash / collar Messy Mutts dog bowls & water bottle Toys

My dog absolutely loves the products from Fish & Bone. 10/10...

The store is fun, but smaller than the website photos make it seem. I was expecting something cavernous. I was surprised at the size, but still charmed at the offerings, and found items for my dog as well as some gifts for others.

Make sure you hang on to your receipt if you need to make an exchange or return, however.

I bought a sweater for my dog and both girls working on Friday, February 20 -- one week ago -- told me that it could be returned if it was too small for him. I can't find my receipt now, and they won't (can't?) even offer me a store credit. They assured me that it could be returned ("even if it has a little hair on it," one of them said with a laugh), but neither mentioned hanging on to the receipt. "We have a strict return policy," I was just told. Today. Not last week.

Then she mentioned that she could have looked up my purchase if I had enrolled in their friends and family program (or whatever it's called). I don't live in the area. I was under the impression that this was going to be an easy return if necessary.

I didn't plan to lose the receipt, but most places at least offer the store credit. This...