Madewell — Local services in Boston

There is a very off putting energy in this store. Back in October I purchased a pair of jeans here that fit perfectly and decided to stop by since I was in the neighborhood so I could grab one or two more pairs in different colors. The staff completely ignored me and went out of their way to assist other people who came in the store after I entered. It was a warm day and I was dressed more on the “casual” side .. seems like the staff only wanted to assist potential sales that were dressed to their “standards”. I fully intended on making a sizable purchase but walked out empty handed and will not return to...

Absolutely fell in love with the clothes here, and this is a great location. The staff is super helpful, especially in the denim section. And I love their program that allows you to recycle old jeans for $30 off a pair of their own jeans. Their summer dresses are easy/breezy, and their fall/winter sweaters are some of the warmest and comfiest I own. I also got a pair of high top leather/velour sneakers that were worth every penny I paid. By far the most comfortable pair I currently own, though I had to break them in a bit first. Pricy, but a great treat from time to time. It's all just really...

Came to read their low reviews to see if they experienced the same … and of course… everyone not greeted/acknowledged in the reviews was a person of color. Same as me. Literally saw white girls greeted and acknowledged all around me. As a New Yorker, I’m never shocked when I come across this treatment in other cities, it’s just crazy that it’s still happening. Be better Madewell. All colors and races like your brand , have money, and can afford your...