MG Spa — Local services in Boston

EDIT IN RESPONSE TO OWNER: It's ridiculous to blame the quality of service on the time of day. If lateness is an issue, then don't offer appointments during the evening and call it "extending the business time." I booked a 6:40pm appointment and their hours say they close at 8pm (and 8:30pm on their actual website).

"Miscommunications" that supposedly happen between me and the staff is a funny way of saying the employee left me naked and vulnerable in a room with no warning.

I wasn't going to update this review originally, but their response clearly shows that they don't care to take accountability. They called me the day after I left the original review asking if I could take it down. This kind of dishonest practice and poor follow-up response is indicative of the kind of service you'll receive if you try to come here.

ORIGINAL REVIEW: I was excited to treat myself to an hour long massage after a long week but instead found myself amazed at how this place has such a high rating.

Pros: Zero wait Easy to book online

Cons: Zero music for the first half hour, and the walls are thin so I could hear people outside walking and talking. At one point a child came into the spa and I could hear them talk and run around. At the end of the massage she said thank you then left with the door still open. I laid there still unclothed under the sheet, wondering if she would come back to close the door. I had to call out for her to come back and close the door for me so I could properly change.

I was thoroughly disappointed and would not recommend coming here for a relaxing...

I got the deep cleanse facial, Swedish body massage and basic hair spa. The lady who gave me the facial and the facial itself were absolutely wonderful! She walked me through each step and was very gentle. I enjoyed it and saw some great results with my skin. The lady who gave me the massage, we had some language barriers and although I kept asking her to apply less pressure, she didn’t understand it and today my body hurts a few hours after the massage. It wasn’t very relaxing…. The basic hair spa was wonderful and the guy who did it was really good too. My hair is shiny and just feels so good!

There’s 2 things that I’m very disappointed about: They asked me to wait for 20 minutes between my services for the hair spa. I had called them in the morning and booked my appointment for all 3 services and it wasn’t informed to me that there was going to be a wait. I fully understand that tipping is expected but I was pressured by 2 people to add a hefty tip even though I wasn’t fully satisfied by their services (having to wait 20 mins and the unpleasant massage experience). The amount I gave them wasn’t received well and they wanted me to add more as tip which eventually I did because I got uncomfortable but I did not find it...

Good experience with the deluxe cleansing scalp treatment and massage! Me and my friend made an appointment night prior and got in fast. Overall pleasant experience and felt satisfied. Not sure if because it was the last appointment of the day but I felt a bit rushed and mine ended a bit earlier than my friends. He didn’t brush out my hair/really do much with the face despite the deluxe including cleaning/facial and vs. my friend where her technician brushed and felt like was more attentive. Her appoint lasted about 15 longer as well. The water on her bed also broke halfway through and hot water ran out so kinda sad bc it damped the experience. They also had little treats which I was wondering what to do to qualify bc we spent $119 each (+$30 for tip). Friendly staff esp the front desk woman - she gave us coupons. Would return again to try and see if better service but would maybe go earlier in the day and...