Nike Boston — Local services in Boston

I rarely leave a negative review but I had to on this one. My 1st time there, there was a extremely helfpul and sweet woman who helped me throughout the whole trying out process and even though the shoes weren't the exact model I was looking for, but I made the purchase because she was so sweet and helpful. That was 6 months ago. My recent experiences, not so much. I had to make a return and each time the staff were giving me attitudes. They talk to me in an ill manner and mumbling in their mouth while I was answering them very politely (makes you wonder who's the store associates here). All I ask was I want to make a return, show them the barcode and such but they were like oh it should be a different QR. I'm unfamiliar with the process since it's the only barcode I got and this is the first time I heard there's a QR code so I asked if they could show me. Fine. And then they kept saying they couldn't find the items on my order, and throwing shades at me, rolling eyes and such. Like what did I ever do to you? I still politely said "they're under the same order but shipped through multiple shipment, so maybe that's why? I honestly don't know what you're seeing on your screen but this is the barcode and instructions I got. Could you try again?". And they proceeded scanning not saying any words to me and finally kinda waiving the receipt my way. I respect retail associates, you work hard and deal with sh1t every day but if I or any customer treat you with respect, like all humans should, then there're no reasons for you to throwing attitudes and treat us like that. I only do returns in store to reduce the amount of waste going into a return (lable, repackage, shipping, etc.). But I guess I'll take this and my business to another store or even...

I called to ask if the store was selling Women's sized USWNT soccer jerseys for the World Cup this summer. The attendant on the phone said yes, they have the jerseys stocked in men's, kids, and women's sizes. When I arrived at the Boston store however, there were only men's and kids jerseys. The in-store worker said "Although there is a men's tag, this is unisex, just wear the men's size." This was a frustrating experience because first, I was lied to on the phone and second, the men's sized jersey doesn't fit me because I have breasts. As a woman, the women's sizes fit me better because they account for the person wearing the item to have breasts. The female worker in the store didn't comprehend this concept. She continued to say that I can wear anything I want despite what gender the tag says. Yes I know I can wear anything I want, but I would like to wear a garment that fits my body shape. I can wear a trash bag, but I'd prefer to wear something that flatters my body shape as a woman. Why isn't Nike selling women's sized jerseys for the Women's World Cup? Why is this still an issue in 2023? I know Nike will not change anything from my comment but I hope that anyone who has had a similar poor experience can express their concerns. Perhaps with cumulative complaints, Nike can see that female fans are interested in women's sized jerseys. I did order a women's sized jersey online, however it will arrive after the first USWNT world cup game and I won't know if the small or medium will fit because I was denied the opportunity to try it on in-person. Maybe Nike will figure this out by the 2027 Women's world cup???...

Awful customer service. It's early in the day on a Wednesday, being too busy isn't an excuse here. I called in to let them know that my brother was their with a group of students that travelled from rural Washington to compete in a national academic competition, and that I wanted to buy them all a hat to remember the trip. I told them when he gets to the front I'd just have him hand over his phone so I could give my card. I also asked if they'd offer any sort of discount for a group of kids, and the individual on the phone was just rude and gruff the whole time, and said "we don't do discounts," before hanging up. Okay, that's fine.

My brother gets to the front of the line and gives me a call, explains that I was going to purchase the team some hats, and went to hand the phone off, and I could tell from the voice of the person that it was the same person I spoke to, and they told him they won't take payment over the phone.

If the policy is that you can't take payments over the phone, fine, I understand. What I don't understand is why they didn't explain that to me when I called and explained what I was doing for these kids the first time. Wish I got this employees name....