STUDS — Local services in Boston

I went to studs for a daith piercing in July 2023 and had a positive experience. I was pierced with a barbell and wanted to replace it with a hoop once it finished healing so I could wear earbuds.

I returned to Studs in July 2024 and explained to the technicians that I wanted to replace the barbell with a permanent hoop- a “one time” purchase I said. I chose the 14K gold since I wear gold earrings and knew I should not have to replace the hoop again after this change.

When the technician went to remove the barbell, I asked if I could see the hoop she was replacing it with first. I had no choice, she just chose a 10mm 14K gold hoop. I told her it looked too big and asked if she was sure I could wear earbuds with it. She said yes and assured me it would be fine. I trusted her as the expert.

Once she replaced the barbell with the hoop, my previous concerns became real. The hoop was way too large and I was not happy with it. She said she could not change the piercing again for another 3 months, so I would be stuck with the hoop until then.

When the manager asked about my experience, I told her I was unhappy and the hoop was too large. She offered to put my barbell back in, which confused me since the technician said I had to wait 3 months. Another employee said I can come back in 3 months and just get another gold hoop. I was frustrated and explained that this was supposed to be a one-time change, and I would refuse to pay $140 for the jewelry today and again 3 months later! At this point I just wanted to get out of there.

The only reason I’m giving this 2 stars is because my July 2023 experience was positive. Days later, I tried wearing an earbud, and it will not fit. So now I am stuck with an earring I never wanted, $140 down the drain, and I can’t wear earbuds which was the entire rationale to switch from the barbell.

I reached out to customer service asking for a refund after this incident and expected a response within a day or two, per the reviews here. I was not going to post a Google review if Studs responded and rectified the issue. It has been several days with no response. I followed up and said I would file a dispute with my credit card if I didn’t hear back by the end of the week. Extremely unhappy and disappointed with my experience onsite and with...

I have never been so appalled by the customer service i experienced today at Studs. This review has nothing to do with the piercer they were very lovely and gave me some recommendations on future piercings. This review is about the atrocious behavior of the front desk attendant; i came in today to get my piercing downsized and i will admit that i came in as a walk in. However walk-in or not the cold shoulder attitude i experienced quickly soured my mood and tarnished any future business. After i had told the front desk attendant i was a walk-in the customer service went down hill, the look of irritation consumed her face as she looked over at her co-worker probably thinking whether or not she should add me to the schedule. I had no issue if she had told me I wouldn’t be able to get my piercing downsized its not that big of deal i had come in because i was in the area; and if it was an issue she should have made it known and told me to just book an appointment because they were busy. Anyway, i was with my friend and after we had left she informed me that while i was filling out the consent form the attendant is just staring at her mean mugging her and then texting on her phone. At the same time we where being attended another customer had come in and her co worker gave her top customer service; the stark contrast in customer service is actually hilarious. To end, its shocking that a store that deals with something as personal as piercings would employ someone with such a lack of basic customer service skills. This attendant clearly needs to work on basic etiquette and mannerisms; if your so uninterested in your job maybe it’s time to go job hunting. I won’t be returning, and I highly suggest that management reconsiders their choice of front desk staff— at least someone who can offer basic...

I came in on 6/26 for two second lobe piercings and unfortunately did not have the best experience. My piercer marked my right ear and I felt it was too close to my first piercing, so she removed the mark and re-marked it. They then looked too far away from each other. I explained where I felt like the second piercing should be, having seen my sister recently get her second lobe piercing at Mejuri (and we have similar ears). My piercer re-marked my ear several times in different spots. Only after re-marking my ear several times did she actually measure my ear. In the end, I had two marks on my right ear, and she said she would pierce between the two. In retrospect, I really wish I had either walked away un-pierced, or asked her to remove the two marks and re-mark the final position. The result is that my two second piercings are not totally symmetrical when you're looking at me straight on. The right on is slightly more horizontal, and the left is more diagonal. Additionally, it really, really hurt getting them pierced. I got my first lobe piercings done at Mejuri in December and I barely felt a thing. I'm not sure why the second piercings at Studs hurt so much since they were also through the lobe. Overall, my experience at Mejuri was much better and I wish I had gone there instead. My piercer at Mejuri was much more experienced and much more confident in the placement of my piercings, and I left knowing that they were exactly where they should be. Mejuri was also significantly less expensive ($80 at Mejuri vs $230+tip at Studs for asymmetrical piercings). My piercer at Studs was very kind and accommodating, but I just don't think she was the most experienced. I came to Studs because I saw so many 5-star reviews, but unfortunately I cannot recommend getting pierced here and I regret...