FiRE+iCE Interactive Grill & Bar — Restaurant in Boston

If you’re searching for a dining experience that ignites your taste buds while keeping your dietary needs in mind, look no further than Fire + Ice in Boston. This vibrant eatery offers a unique twist on the classic Mongolian BBQ, and from the moment you step inside, you’re greeted with a warm, inviting atmosphere that sets the stage for an unforgettable meal.

As I entered Fire + Ice, the first thing that struck me was the lively energy of the restaurant. The open kitchen buzzed with activity, and the tantalizing aromas wafting through the air promised a feast for the senses. The layout is cool and interactive, with a wide selection of fresh ingredients laid out like a colorful canvas just waiting for you to create your masterpiece. It’s not just a meal; it’s an experience where you become the chef.

Now, let’s talk about the heart of Fire + Ice—the stir fry! After carefully selecting an array of fresh vegetables, meats, and sauces, I watched as the grill master transformed my chosen ingredients into a sizzling stir fry right before my eyes. The flavors were incredible! The savory notes of the marinated beef mingled perfectly with the crispness of the bell peppers and the sweetness of the pineapple. Each bite was a delightful explosion of taste, beautifully presented and cooked to perfection. Just a tip: make sure to use the little cups for your sauces instead of pouring them directly onto the grill; this preserves the integrity of each ingredient and enhances the overall flavor.

What truly sets Fire + Ice apart, though, is the welcoming nature of the staff. From the moment I walked in, I felt like a valued guest rather than just another customer. They were attentive without being overbearing, always checking in to ensure everything was just right. One memorable moment was when the waiter inquired about food allergies. As someone with a serious seafood allergy, I was pleasantly surprised when they handed me a special card to give to the grill master. They took my food to a separate grill, ensuring my meal was safe and free from cross-contamination. This thoughtful attention to detail is a testament to their commitment to customer care.

One quirky aspect was the repeated inquiries about whether we had a reservation. It seemed a bit odd, especially since we didn’t see any indication online that reservations were necessary, but it’s clearly a sign of just how popular this place can get. If you plan on visiting, calling ahead might save you some worry, especially during busy times.

In conclusion, if you find yourself in Boston—preferably not on St. Patrick's Day when the crowds are crazy—Fire + Ice is an excellent choice for families, couples, or anyone looking to indulge in a culinary adventure. With its fresh ingredients, interactive grill format, and a team that genuinely cares about your dining experience, it offers great value for your money. Don’t miss out on this gem; it’s a place where you can let your taste buds run wild while enjoying the vibrant atmosphere of one of Boston’s coolest...

Our server was awesome. She was a pleasure to have. The manager was also very helpful. He was cooking the food and helping out whenever he could. The mistakes of the rest of the team were pretty disappointing. First off they took my food and combined it with someone else's food. This left me with less than half of what I put in my bowl and the only response I got from the guy cooking was "sorry". Instead of correcting the problem he ignored the fact and gave me the smaller food. I went to get more of what I originally had and this other cook told me to move outta the way when I tried to explain to him that something was done wrong he ignored me. I had to put the food that was cooked back at my table, then wait in line again to get more food and come back and wait a long time for everything to cook.

By the time I got back to my table 10 mins had past and everything was cold. Not to mention the bowls they give you to put your food in are so tiny now. It's a joke. A regular dog bowl can fit more food in it than what they offer. They have the audacity to charge $25 per person to fill a bowl that can't even fill the plate they pour the food on. Yes you can go up and get more food, but the portions are crazy small and they say you can only have one bowl at a time. So basically I have to get half of what I want cooked, brought back to my table and then have to wait again for my food to be cooked so the rest can sit and get cold. This place honestly is a rip off. Years ago the plates were bigger, now they're even more expensive and they are trying to skimp on the amount you can take.

This place had a great idea and instead of keeping things the way they were they are falling into the trap of increasing prices while taking away more. Pretty much participating in shrinkflation. Don't go here. Just go to any other hibachi restaurant. This place is now a tourist gimmick to take your money and offer the illusion that you are getting more, but in reality are getting a lot less. AVOID...

I am writing to express my deep disappointment with the experience my family and I had during our recent visit to your restaurant.

We have been loyal customers of Fire and Ice for quite some time, and until now, we have always enjoyed your food and atmosphere. Unfortunately, this last visit left us with a very negative impression due to the way we were treated and charged.

First and foremost, my handicapped daughter, who is medically unable to eat, was still charged as an adult—a charge that is not only unreasonable, but also deeply insensitive to her condition. Additionally, my 11-year-old daughter was also charged as an adult, despite clearly being underage.

When I attempted to respectfully explain the situation to our server, especially regarding the ages of my children and the circumstances of our party, he responded with rudeness and hostility, repeatedly arguing with me and questioning the ages of my children as if I were being dishonest. This behavior was entirely uncalled for and made an already frustrating situation even worse.

To make matters worse, an 18% gratuity was automatically added to our bill without any prior notice or clear signage explaining this policy. At no point during our seating or ordering were we informed of this charge, which I find both unprofessional and misleading.

As a returning customer, I have never been treated this way at your establishment before, and I left feeling disrespected, frustrated, and disappointed. This experience has truly left a bad taste in my mouth, and it is very unfortunate to feel so let down by a place I once enjoyed.

I sincerely hope that you will review this matter and consider better training for your staff regarding sensitivity, communication, and customer service. I also ask that your policies regarding charges—especially for gratuity and age-based pricing—be clearly communicated up front and handled with empathy...