Michaels — Local services in Boynton Beach

I went in for a few items. The selection is fantastic. Prices feel high, but prices are going up everywhere, so that's not a this store only issue.

The self checkout and checkout in general is horrible!!!

A few things to note: No one is trained in how to use these machines or scan the different types of items or put in a coupon if it doesn’t scan properly. There is only 1 person standing there trying to help the 4 people trying to scan their items. For those of us who have large items or heavy items, it's very hard to maneuver everything to be scanned while holding the scanner, and there is almost no space to put the items on a counter. I asked if the employee could please check my items for me and had to wait until everyone else finished with self checkout so he could leave that area (having 2 people at checkout would have been much more helpful (then again in the whole store we only saw 3 employees and 2 were stocking shelves). Although it was not a major issue, the employee scanned an item 3 times from my cart when I only had 2 of them, so I had to come back for a refund. (He told me if it was self they'd wouldn't be able to refund me so easily since they don't see wat people scan and pat for in that area.)

In general, self checkout is a huge issue that way too many stores are doing. While I will be back, I will not buy in store unless it means I can pay online, then just pick my items up from now on to avoid the whole experience.

Again, Michael's is a great store and place to get crafting supplies. My review is only about the checkout experience, which dampened the whole experience for me and my child when we went for...

I know that we are in the holidays season, but they still need to highly get it together. I placed my order this afternoon for same day delivery, waited all day & I got no update so I went into the store at 8 PM the manager on duty said he seen my order he just didn’t pick it yet. He stated he can cancel my order, give me a refund and I could just get the items at the store. I was already there so I said I might as well. He told me he would bring the items up for me, so I said OK I waited 30 minutes then I asked him where is my items? He said oh I thought you were going to get them. I just ended up getting my items went to the front there was a line you have one girl behind the register eating food as if she was in a break room and the other girl with the glasses and the curly hair was actually helping. Michaels, you need to get it together the lack of efficiency, customer service and the fact that I have to wait 30 minutes to get six...

May 5, 2025 This morning, I visited this store, as a third party shopper fulfilling a customer's online order, I approached the store manager, Rachel, to request assistance in locating a few items. Rachel refused to help, stating, "I heard you guys get paid to do this, so we cannot help you."

I explained that although I am shopping on behalf of a customer as a third-party service, I am still a customer in the store and simply needed assistance. Despite this, Rachel declined to help me find the three items I was looking for.

Fortunately, another employee named Valentina stepped in and was incredibly helpful. She assisted me in locating all three items and was polite and professional throughout the interaction.

It’s disappointing that the manager was unwilling to provide basic assistance and did not lead by example. Valentina’s positive attitude and support were greatly...