Xfinity Store by Comcast — Local services in Boynton Beach

I finally convinced hubby to cut the cord on cable, something I did several years pre covid. I won't explain my setup here as this is a review of Xfinity and I don't want to detract from that or the incredible service we received.

We intended our visit to be an inquiry only and I knew exactly what we needed and wanted. We entered the store and found it to be moderately busy. We had to wait a few minutes which was fine with me. We were both checking out the associates and how they were helping other customers. I was in electronics and video sales for many years, hubby was a teacher most of his life. We very quickly agreed who we wanted as our associate, he stood out in our minds as someone that knew his business, communicated well and explained technical things in detail so they could be understood.

It so happened that as soon as he finished with his customer he approached us, introduced himself as Brandon and asked how he could help us. I explained that we already had Xfinity cable, Wi-Fi and land-line phone and wanted to drop the cable, increase Wi-Fi to high speed with unlimited data and keep the land-line phone. I appreciated the fact that he didn't try to encourage us to keep the cable and focused completely on what we did want.

After setting up what we originally came in to inquire about, we were saving so much we didn't mind when he began to explain the amazing deal he could offer us on phones if we were looking to change carriers. Hubby hated his phone and I liked mine. We listened intently as he explained. We both liked what he was offering and ended up leaving with what we came in for, upgraded Wi-Fi, two new upgraded cell phones at a cheaper rate than we were paying our previous carrier and a storm ready wi-fi modem/booster with a four hour battery should we have a power outage. All of that and we were spending far less than before we walked in the door!

Brandon made our visit to this store everything we wanted it to be and more. He was very knowledgeable about his product and how to relate to his customers on their level. I have a technical and electronics background and hubby is technology challenged. This polarity is so pronounced we joke about it, however, Brandon had no problem relating to each of us on his own understanding and comfort level, something I know from experience is a difficult feat to master. Brandon was the consummate professional in every aspect and we both appreciated it very much. It's obvious he really enjoys his job and likes working for Xfinity.

Thank you Brandon, we now have the Wi-Fi I've wanted and needed, retention of our landlines plus the unexpected bonus of two new upgraded cell phones and power outage Wi-Fi protection for less than we were spending originally.

Before we left, the store manager came over, introduced himself and told us to let him know if he could help us in any way. He and Brandon both made sure we had their work phone numbers should we need them which we both found amazing. This was truly an elevated experience from anything we were expecting. Definitely a five star experience with everything setting up easily and...

Just to preface, this was one of the WORST customer service experiences I've ever had. This is a bit long-winded, but it's worth reading for potential customers of this location. My girlfriend and I just moved. We called in to Xfinity to to set up our internet. We were pleased to hear that we could pick up the modem the same day and call to get it set up. When we arrived at the location to pick up the equipment, the representative went into his usual sales pitch for mobile service through Xfinity. Normally I would've dismissed this, but I've been experiencing really crappy service through my other carrier. The representative offered a free new phone for $25 and like $25/mo for service (significantly less than I currently pay). He stated that all my apps would be transferred along with all my photos and passwords and contacts. Mind you, this process took a little over an hour. We walked out of the store and while driving back, and within 5 minutes of leaving the store, the new device he gave me inexplicably started turning off and on by itself and wouldn't stop. We drove back to the store and I said that this was unsatisfactory and I wanted to cancel the service and return the phone. Problem, of course, was that he already cancelled my other service and the only way I could get it turned back on would be to get a new SIM card and then I'd be stuck having to download all my apps one at a time and logging in manually. The representative then said he could replace the phone, but since again, inexplicably, there was NO manager present, he'd have to recharge us the $25 for the phone and we would get credited back next day when the manager was in. We were irate at this point and we had already spent almost 3 hours dealing with this nonsense. So it was either pay the $25 again for the replacement or walk out with NO WORKING CELL PHONE!!! My girlfriend couldn't take it and had to go out and sit in the car because she was so aggravated at that point. So I sat there for another hour and change waiting for this clown to figure out how to enter the replacement into his computer. Then he said that he wouldn't do the full data transfer and that he would only transfer my photos and contacts!!! At this point I was just exhausted and the store was past closing time. I had to just walk out. He said to come back the next day, but we're in the middle of moving and we just don't have the time. Come to find out that only about 1/3 of my contacts we're transferred and only about 10% of my photos!!! Four and a half hours of our lives and I walked out with a basically non-functional phone!!! I'm posting this the next night and we still haven't received the refund credit for the replacement phone!!! My advice... NEVER CONSIDER DOING BUSINESS WITH THIS LOCATION. I PROMISE YOU'LL BE BETTER OFF...

The gentleman named Mr.Keney was very helpful in resolving not a problem but an ingrained issue or flaw that Comcast/Xfinity has in the/their bookkeeping system. Though I made the initial call on August 2nd to initiate service, I was not able to connect to the World Wide Web (WWW) until July 31st when a service technician (excellent team member) was able to get me access to the public domain called the internet (in layman's terms). Knowing that I was only able to connect to the internet for the first time on July 31, Xfinity/Comcast did not prorate the charge for the first month of July but charged me from July 2nd or whatnot till July 30th. I tried to rectify the issue via various phone calls but to no avail; thus, my only option and recourse was to visit the Boynton Beach storefront. Just one point of reference, even though or despite the fact that I followed all the prompts and complied with the main menu via a plus phone calls to Xfinity, I was still disconnected even though the voice prompts told me to stay on the line. Thus, my visiting the Boynton Beach Xfinity store!

Mr Keney, went outside-the-box, beyond the normal protocol to assist me in clarifying what I indeed truly owed the company. I know that this is a company with tens of thousands or hundreds of thousands of customers, but the accounting methods should obviously be in place to differentiate the difference between the initiating of initial service and when service actually commences. Comcast knows the internal mechanisms that would know when your modem/router establishes the initial connectivity with the public domain.

There was no need for me to go to unconventional attempts to fix what was a known. Again, thank you Mr. Keney and store management for giving him the leeway in paving a way to correlate and make good an internal company flaw. Other than that, I am truly content with Comcast/Xfinity for providing internet service.

Thank You, A.Poledri, Jr. Palm Beach County, Fl.

September 11, 2024. I went to the 320 N Congress Ave Suite C Boynton Beach, FL 33426 Xfinity store on September 11th to return the unused/unopened modem/router that I received when I ordered internet service.

I was attended to by Eric who was extremely cordial, personable and very professional in his demeanor. I would highly recommended visiting this store if you feel that an in-person-store visit would help. The result of my visit resulted in a very favorable outcome to my complete satisfaction.

Kudos to Eric for great service. A.Poledri,...