Menards — Local services in Bremen Township

Today (05/18/2024) at the Tinley Park, Illinois store, was the 2nd time I have felt prejudiced against with a cashier/Front End employee. Before running to my local Chicago, IL location, I checked online on which store had larger wire shelving units. Tinley Park had three. So I was going to return the three I purchased in Broadview, IL since they were less shelves for the larger units in stock at Tinley.

Note: These were not opened.

Got to the store, proceeded to Customer Service and presented my receipt.

Guadalupe asked "was there anything wrong with them?".

I promptly told her "the shelving won't fit where I need them to go". I then showed her that one of the boxes had a gouge and was there when I picked up the three from Broadview.

She scans each package, goes to the terminal and says "you'll be getting $263.97 back to your Discover." Told her "cool".

Guadalupe then says "Wait" and walks over to the 3 boxes with a pair of scissors. She's now opening up each box. Asked if she needed help - she says "I got it". Then I reiterated "they were not open". Another minute or two of her stuggling with the scissors to check the boxes.

She now proceeds to ask another Front End Customer Service person (older blonde/grey haired woman) to come over and now that person asks me the same question "was there anything wrong with them?" And I reply, just like I told her, they don't fit and I haven't opened them.

She quickly retorts, "Now I'm asking". She enters something on the register and walks towards the 3 boxes. I asked her which direction is Garden. She doesnt turn around and basically says "That way" with her body.

In the past 26 years that I have patronizing Menards in Illinois, Indiana and Wisconsin, this is second time I have felt like I was doing something wrong. In the sense that I can be at any other Menards in the Midwest and have NEVER been spoken back to like that. I have NEVER had Customer Service tear open a package - that was sealed by the Manufacturer - in front of me.

I did speak with Jeff the General Manager before leaving with another large purchase (over $700 in storage bins to help us contain items we lost due to our basement flooding). This is exaclty what I needed this morning. To be harrassed by Customer Service.

Going back to the Front End Customer Service employee (middle aged, blond/grey hair) Back in 2008 Black Friday (which was the LAST time I visited the Tinley Park location I picked up 2 Lincoln Logs tins, Disney Ball Bouncers and a Black and Decker screwdriver. All of the items were doorbusters/limited time before 12 noon I believe.

Once in line - this same woman (from Customer Service 5/2024) would not ring me out in (2008) since I had two Lincoln Log tins.

She said they were limit 1. The funny thing was that the patron in front of me had four tins. I told her to get the manager and she just stands there. My friend was with me and he basically said "I'll purchase it to stop your tantrum:"

I wlll not visit the Tinley Park, Illinois location in the future. The odds of getting the same bigoted cashier 16 years later is uncanny yet sad on the appearance of the store.

I am done. Please someone from Corporate read these reviews!

Thank you for having great locations like Broadview, IL, Evergreen Park, IL, Chicago, IL, Hodgkins, IL and Cicero, IL where they know how to treat someone with respect.

UPDATE: Corporate reached out; told me to contact the Tinley Park General Manager. Sent a copy of complaint. Still waiting for a reply (05/27/24 Nothing)

UPDATE #2: June 5, 2024. Still no reach out from Management. Menards Corp. are you...

6 weeks ago we ordered mirrored closet doors as my parents are working on a bedroom remodel. My son and I picked up the doors when they came in as my parents were out of town. Today we had the installer show up to install the doors and once they were unpacked my Dad noticed these were not the doors he ordered. He had to pay the installer for coming out today, and headed back to Menards to straighten this out. He met with the sales associate who ordered the doors and the correct doors were ordered, the manufacturer shipped the wrong doors. The sales associate was very apologetic and called the manager to let him know the situation. They had to re-order the correct doors and my father asked if the could deliver the doors? The manager responded that they could deliver them for $111.00. My father said is there any way you can waive the delivery fee as he had to pay the installer today and has to wait another 3 weeks to hopefully get the correct doors. The manager flat out said "no we can't" and walked away. We headed to the front to pay the delivery fee at a register. The cashier is charging us for the re-order of the closet doors. My father explained this was a mistake, we already paid for the doors and they shipped and gave us the incorrect product. This is a re-order of the correct product. The cashier said she could only ring up what was on the sheet and she could not help us. She told us to go to the customer service desk where they could sort this out. Why didn't the manager just come to the register and handle this properly? We have already been running all over the place tying to resolve this! So we went to the service desk, waited in line, again. Explained the story again, just to wait for the manager to come over and explain to a different person how to ring this out properly. Now we wait 3 more weeks to get the product. This was such a hassle, and the management at this Tinley Park location really dropped the ball with customer service here. I am disappointed in the treatment we received by the manager. Very hostile and uncaring. He appeared too busy to take care of us properly. Both the manager and cashier can use a class in customer service basics. Do better Menards. If anyone at the store cares the order is under...

From start of buying supplies for our fence installation, they have prices listed on items and tell you a completely different price when you go to order it. Panels we wanted were listed for $79 on the display but when purchasing staff said $99... ultimately they honored what was on the display.

Got text confirmation for my delivery the night before stating delivery will be between 7am -12pm and the company delivering my supplies will call when on the way.

11:45am day of delivery, supplies are still not delivered, so my workers are waiting. Called the delivery company, doesn’t answer and voicemail is full... call Menards and spoke to one of the girls in the building department. Has me on hold she “walks to the desk” for 10 minutes but doesn’t even have me on hold. Sounds like she has me in her pocket while I can hear her whole conversation with her coworkers about them getting drunk the night before.

Close to noon at this point, still no delivery and the lady finally says they are loading my things into the truck right now, which is out of the window they initially give me.

Now I’m speaking with someone who claims they are a manager, Troy, who has NO customer service whatsoever. I requested a refund for ONLY the delivery fee considering they couldn’t honor a 5 HOUR WINDOW ....and he claims delivery is late due to “traffic” on a Saturday morning... that I will not be getting a refund bc I’m still getting my delivery. My delivery ended up being after 1pm... my panels ended up being damaged bc whoever loaded them did not put them on skids, so his forklift damaged my fence panels.

Delivery guy even stated the staff loading the panels did not strap them down properly, hence why it took them long to load the truck . And might I say even the delivery company was very unprofessional, asking about my ethnicity when confirming my address and name. LOL

Absolutely unprofessional, customer service was terrible and I’ll be taking this to your...