Floor & Decor — Local services in Bremerton

My experience with Floor and Decor was incredibly frustrating and disappointing. Initially, they promised a prompt appointment for a countertop measurement, but they scheduled us out several weeks, leaving us waiting unnecessarily.

After enduring over a month of anticipation, they finally contacted us, only to inform us that our chosen countertop material was out of stock. This news was not only inconvenient but also poorly handled by their staff. They showed no willingness to work with us to find a suitable alternative or to expedite the process.

To add insult to injury, they also contacted us regarding an alleged issue with our sink, which they later admitted was a mistake and that there was no actual issue. This additional confusion further delayed any progress on our project.

Overall, the lack of communication, failure to deliver on promises, and the unnecessary delays made our interaction with Floor and Decor a complete letdown. I would caution anyone considering their services to be prepared for potential incompetence and unmet...

We walked into this store with a bit of trepidation because my husband and I always have a tough time agreeing on and visualizing our space- not only was everyone in the store beyond friendly, we received extra special care and attention from one particular employee- Canaan. He walked through the entire store with us and basically went step by step through our remodel process. Not only was he friendly, he's super knowledgeable, appreciative, and attentive to the customers needs. When we have our budget ready and design plans finalized, we will be back and we hope to work with him again. He's the kind of employee that takes a store to...

I tell all my clients about this store! The selection is beyond the other box stores in the area. I love the set ups with the full tile and niche tile together and all the displays. SO much selection in every section of the store. Do not pick your selections until you have come here! We have done two personal projects since they opened and the service is the BEST. Payton double checked our measurements, went and grabbed an extra box for us, rang us up on his store handheld and transferred it to the cashier for easy checkout. Something we priced here, then swung by Lowe's for something else was $20...