Have been shopping at Mountaineer World for a very long time. Not only myself but my many family members that come in every year from around the US, has spent major bucks there. My last shopping spree in August I spent over 400$ (which isn’t much because they are pricey). In this purchase I bought a shirt wore it to an event washed it on delicate cycle took it out the washing machine and the complete bottom become unraveled. Had my receipt which I only purchase it 4 days earlier, was told there was nothing they could do. Once it was washed they would not have know what could have happened. Basically calling me out of being dishonest what happened. So with this happening I will take my business and my 20 friends and family coming in for the NC State game to do my business in Morgantown. Will not be back Mountaineer World and will be sure to pass my experience along to ALL my friends and family. So with this being said your customer service is much less...
Read moreGreat place, have lots of wvu merchandise, how ever bring your money it’s not cheap. The restaurant side is awesome the burger was superb and the crab cake sandwich was delicious. Only reason I give 3 stars is the people are not too friendly. The women running the merchandise side never came to check me out so I didn’t but the item I wanted, and I had a hundred dollars worth of merchandise I wanted to purchase. The three women were too busy talking among themselves. The server on the restaurant side was slow and acted like we were a bother. I go to several wvu games a year and I will probably not waste my time...
Read moreGreat selection and great product quality. The prices are a little high, but they do have higher end stuff so that is to be expected. When you go, make sure to check out the clearance section. We came away with some great stuff for half off. Even if you aren’t going to buy, it is a nice store to look around and see all mountaineer stuff....
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