Verizon — Local services in Bridgewater Township

Buyer Beware !!! Bait and switch Previously left a stellar review as the customer service was very friendly but that all changed when I actually got my bill.... I am now stuck in a never ending circle of frustration with no one ever getting back to me. This is the email I had to send to the Verizon corporate office . It explains the situation perfectly .BEWARE!

After being a loyal AT&T customer for 17 years, I made the difficult decision to switch to Verizon based on a quote provided by one of your authorized retail stores. I was assured that my new monthly bill would be approximately $300, which was $100 less than I had been paying with AT&T. This estimate was a key factor in my decision to switch, which cost me approximately $1,200 in early termination fees and equipment costs.

However, upon receiving my first Verizon bill, I was shocked to discover that the total is actually $420. $20 more than what I had been paying with AT&T — a complete reversal of the value I was promised.

Since then, I’ve attempted to resolve the issue through every official channel available:

I have called the original store multiple times. My calls are no longer returned. I have contacted Verizon customer service, where representatives have attempted to mediate by scheduling meetings with the store — meetings that never happen. I have spent over a month being redirected from one department to another without resolution, acknowledgement, or accountability.

This experience has left me disillusioned, frustrated, and feeling misled. I believed Verizon to be a company that values its customers and stands behind its word, but this bait-and-switch behavior and complete lack of follow-through suggests otherwise.

At this point, I am requesting that Verizon:

Honor the original quoted monthly price of $300. Assign a dedicated case manager from the Executive Relations team to resolve this issue promptly. Provide a written explanation of how this situation will be addressed going forward.

I sincerely hope Verizon is willing to uphold the integrity I expected when I made the switch. Please let me know how and when this will be resolved. I would appreciate a response within 3 business days before considering further steps, including a complaint to the FCC or relevant consumer protection agencies.

Thank you for your attention to this matter.

• FOLLOW UP... as I am not allowed to comment on that nonsense reply below. I have reached out over and over .... Never returning my calls /texts . It wasn't until I reached out to corperste that I got a response . We are talking months ! Don't be fooled by the reply . Once they have you they ignore you and...

Joseph at Verizon in Bound Brook deserves a stellar review for his outstanding service. From the moment I walked in, his warm and friendly demeanor made me feel welcome. It's evident that he takes pride in his role, as he went above and beyond to provide a personalized experience.

What sets Joseph apart is his extensive product knowledge. He effortlessly guided me through the available options, patiently answering all my questions. It's clear that he's not just an employee but a passionate expert dedicated to helping customers make informed decisions.

During the entire process, Joseph demonstrated exceptional professionalism. He was attentive to my needs and made sure I felt valued as a customer. His attention to detail and commitment to ensuring customer satisfaction truly stood out.

Beyond his technical expertise, Joseph's interpersonal skills are commendable. He was patient, understanding, and genuinely interested in helping me find the best solution. It's rare to encounter someone so dedicated to customer service, and Joseph's commitment left a lasting impression on me.

In conclusion, my experience at Verizon in Bound Brook was elevated by Joseph's exceptional service. I highly recommend seeking him out for any assistance you may need. His combination of product knowledge, professionalism, and genuine care for customers makes him a standout asset to the Verizon team. A big thank you to Joseph for making my visit not just a transaction but a memorable and positive...

I went in for technical assistance, but instead of troubleshooting my issue, the rep took a five-second look at my settings and immediately tried to push a new plan. I did not go there to be sold on services I didn’t ask for.

When she reviewed my plan, she didn’t clearly explain anything,,just scrolled through a list of numbers at lightning speed. It was impossible to follow. The “explanation” was basically: This is what you have, this is what you need, here’s what you’ll pay more, we’ll take $5 off here but somehow save you a million there. It felt like an obvious attempt to push me off a decent existing plan into something worse.

To make matters worse, she gave me false information about their “unlimited nationwide and worldwide” plan. I specifically asked if it worked in sanctioned countries like Russia, and she said yes. According to Verizon’s own terms of service, sanctioned countries are not covered. Misleading customers just to make a sale is unacceptable.

The one bit of good news,, another rep overheard my situation and stepped in. He offered genuine customer service and gave me the Assurance phone number I needed. I truly...