Tempur-Pedic Flagship Store — Local services in Bridgewater Township

Phenomenal service and sales staff. Joe M. deserves a raise.

Let's be honest. If you're walking in this store looking for a bed that costs as much as a decent used car, you have some serious first world problems. It took me a failed try with Purple and about 2 months of mattress shopping laying on a hundred different beds at multiple stores before I finally walked in ready to stomach the price. I had shoulder surgery last year which makes side sleeping on an innerspring a no go. The Purple was great, but gave me some serious back pain due to lack of support in the lumbar area.

The store was clean, well appointed, comfortable, and didn't feel that dirty and sleezy Mattress Firm vibe. Joe's product knowledge was comprehensive. His sales approach was informed, very, very low pressure, and concierge level. If you go to a Mattress Firm or Raymour and Flannigan, the second you walk in you get shark attacked by commission based sales people - it's like buying a car. You feel the pressure in those places and it's very transparent.

This place is the exact opposite, which is frankly what I would expect for the cost.

Joe took over an hour with me explaining the different models, their features and construction while I tried each of them out - all while knowing I had no intention of making a purchase that day. He would bring over different pillows while I was laying down to try to find a good combination. "Dude, take your time. Hang out for an hour. No worries." He did this with me on a second visit...and then a third. He understood that spending $5k on a bed is a massive decision, and his style is commensurate with the gravity of the purchase. Sometimes you need a few rounds of trying before you're ready to pull the trigger. With Joe, it's not about how much he makes off the sale (if he even makes anything...I wouldn't be surprised if he was on salary, which is a smart move by Tempurpedic). It's about whether the bed is right for you.

I ended up getting the LuxeBreeze firm in a king. After one night, my back pain was gone. My shoulder is happy. The cooling properties of the bed keep things comfortable. Going to bed is now an exquisite experience. (Don't be confused though - the bed is advertised as sleeping 8 degrees cooler. What they don't say is that it's likely 8 degrees cooler than a normal Tempurpedic bed, which is much hotter than a normal innerspring. All told, the LuxeBreeze still warms up a bit more than an innerspring would. BUT, it only does so to a point awnd then seems to self regulate. A very comfortable, tolerable point. It would be a mistake to buy this bed and expect that it sleeps cooler than a "normal bed." It's all relative.)

I ordered the bed on a Sunday and it was delivered on a Friday. The white glove delivery was excellent and took 10 minutes. The bed is as good of quality as I hoped. The foam on that thing looks laser cut. Very minimal off gassing. Slept on it 5 hours after delivery with no issues.

Highly recommend. ...

I recently had the pleasure of purchasing a bed from Bill at Tempur-Pedic, and I can confidently say that this was one of the best shopping experiences I’ve ever had. From start to finish, Bill was nothing short of amazing. His professionalism, knowledge, and commitment to ensuring I got the perfect bed made all the difference.

Bill took the time to listen to my needs and preferences, guiding me through the various options without ever being pushy. He patiently answered all my questions, provided in-depth product details, and even helped me find the best deal. His genuine care for finding the right solution for me was evident every step of the way.

The entire process was smooth, seamless, and stress-free. Bill made sure I was comfortable with my decision, and I walked away feeling fully confident in my purchase. If you’re looking for an exceptional shopping experience, look no further than Bill at Tempur-Pedic in Bound Brook NJ. He truly goes above and beyond to make sure you’re satisfied.

I can’t...

Visited the store today to get an idea of which new mattess to exchange/replace our existing tempurpedic still under its trial period. Jospeh M was extremely helpful with helping us learn about and try each of our options. The store was very clean and we felt very safe when trying different mattresses in the store. The other gentleman behind the counter (name started w a Q, sorry I can’t recall) was also very helpful and offered insights into his personal experience with tempurpedic. Only downside is that they weren’t able to get involved in our actual transaction since the physical stores don’t actually work hand-in-hand w tempurpedic.com which seems strange. We wish we’d have come here first before making the initial purchase online. Overall it was a 5 star experience, exactly what you’d expect from a store/employees of a brand like...