I've never written a Google Review before, but that's changed now after my experience yesterday at the Bridgewater Windsor. I came to go dress shopping with my boyfriend for my dress for formal. When my boyfriend got near the dressing room area (because he was patiently waiting on the line for me), one of the workers was extremely rude to him. She spoke to him in a dismissive tone and spoke rudely to my boyfriend. I informed the cashier on my way out, but I wanted to leave a review because yesterday's shopping experience left us feeling extremely disrespected and upset. I understand that shop's have certain procedures regarding men near the fitting rooms, but she blatantly dismissed him and did not bother informing us of any procedures. In addition to this, my boyfriend and I were the only Asian individuals there; none of the other customers were treated in such a disrespectful, rude way. I've been to Windsor dozens of times in different NJ locations; I've never had a bad experience until yesterday's...
Read moreSave your money and do not purchase anything from this store. Their clothes might be cute but they are cheaply made and extremely low quality. Absolutely awful customer service and a horrible return policy. I bought a skirt here, went home and put it on, then realized it had a very noticeable hole in the back. Not noticing the hole initially, I had already taken the tag off. I brought it back to the store to return the DAMAGED item at which point the cashier told me they could not issue a refund because their policy does not allow. I confirmed with her that they don't allow you to return an item even if it's damaged? She indicated that's correct.
You can find cute clothes elsewhere that may actually last you more than 5 minutes without ripping and that grant refunds when you purchase...
Read moreCheck out date/time: 12/1/2024, 2:03 pm Location: Winsor Bridgewater Assoc: 034925 The stone-faced cashier was a middle-aged woman who didn't bother to look at me when scanning the jacket that I was buying. She was chitchatting with a mother and a daughter who were checking out right before I did, and she sounded so friendly saying something like "it's hard to find the right clothes for your daughter". When it was my turn all the smile mysteriously disappeared from her round face. She also asked for my email in case I need to return the merchandise. That was the weirdest reason I've ever heard. What made her forget that I was a paying customer? I will probably return the jacket even though I really liked it, and will make sure to get her name if i...
Read more